Job Title:
Outlet Supervisor / Manager (Retail) – F.O.R Factory Outlet (Ipoh)
Company Overview:
We are a leading Factory Outlet in Malaysia, offering authentic branded fashion at affordable prices. We are looking for a dedicated and motivated Outlet Supervisor / Manager to oversee daily operations, ensure excellent customer service and lead our retail team towards achieving sales targets.
Job Responsibilities:
- Supervise and manage daily outlet operations to ensure smooth and efficient business activities.
- Lead, train and motivate staff while monitoring attendance, performance and task delegation.
- Monitor daily sales performance, outlet KPIs and achievement of sales targets.
- Manage inventory, stock arrangement, product displays and stock replenishment.
- Oversee cash handling, daily cash reconciliation and accurate sales reporting.
- Handle customer inquiries, feedback and complaints professionally.
- Monitor staff performance and delegate tasks effectively.
- Plan and execute in-store promotions and sales campaigns.
- Ensure compliance with company policies, retail standards and outlet cleanliness, and report outlet performance directly to management.
Requirements:
- Diploma/Degree in Marketing, Business, Management, Multimedia or related field.
- 1–2 years' experience in retail, fashion outlet, boutique or a related field; supervisory experience is preferred.
- Proven ability to lead, motivate and manage a team effectively.
- Good knowledge of retail operations, customer service, inventory management and sales.
- Strong communication, interpersonal, problem-solving and leadership skills.
- Creative, proactive and able to work in a fast-paced retail environment,
- Good knowledge of customer service and team management.
- Interested candidates are invited to WhatsApp your resume to +*************.
Benefits:
- KWSP & SOCSO contributions
- Annual and Medical Leave
- Annual Bonus
- Annual Salary Increment Based on Performance
Pay: RM2,200.00 - RM2,600.00 per month
Benefits:
- Opportunities for promotion
- Professional development
Ability to commute/relocate:
- Ipoh: Reliably commute or planning to relocate before starting work (Required)
Education:
- Diploma/Advanced Diploma (Preferred)
Language:
- English (Preferred)
- Bahasa (Required)
Work Location: In person