About Dough & Grain
Dough & Grain is a modern bakery offering freshly baked breads, pastries and quality baked treats in a welcoming and comfortable environment. We are looking for friendly, energetic and customer-focused individuals to join our growing team.
Responsibilities:
1. Customer Service
Welcome and serve customers in a friendly and professional manner.
Assist customers with product enquiries and provide recommendations based on their preferences.
Take customer orders and process payments accurately.
Handle customer feedback and enquiries professionally.
Ensure customers have a pleasant experience at the bakery.
2. Bakery & Product Handling
Display breads, pastries and other bakery products neatly and attractively.
Replenish products and maintain proper product presentation throughout the day.
Check product freshness, quality and expiry dates.
Pack bakery products according to company standards.
Ensure proper handling and storage of food products.
3. Cashier & POS Operations
Operate the POS system and handle cashless/cash transactions accurately.
Perform opening and closing cashier duties when required.
Ensure accurate billing and payment collection.
Assist with daily sales and cashier reconciliation.
4. Outlet Operations
Maintain cleanliness and hygiene standards within the bakery.
Clean counters, shelves, equipment and dining areas as required.
Assist with opening and closing of the outlet.
Support stock receiving, stock arrangement and inventory checks.
Follow all company SOPs, food safety and hygiene requirements.
5. Sales & Upselling
Promote bakery products, new launches and special promotions.
Recommend complementary products to customers where appropriate.
Work towards individual and outlet sales targets.
Support the team in achieving daily sales performance.
6. Teamwork
Work closely with colleagues to ensure smooth daily operations.
Assist team members during peak periods.
Communicate effectively with the Outlet Manager/Supervisor.
Maintain a positive and cooperative working environment.
Requirements:
No prior bakery experience is required; training will be provided.
Previous experience in
F&B, bakery, café, retail or customer service
will be an advantage.
Friendly, approachable and customer-oriented.
Good communication and interpersonal skills.
Positive attitude and willingness to learn.
Responsible, reliable and able to work independently when required.
Comfortable working in a fast-paced retail/bakery environment.
Able to work shifts, weekends and public holidays.
Basic English communication skills.
Food Hygiene Certificate is an advantage.
Dough & Grain
is a growing bakery and food & beverage brand dedicated to creating quality, freshly baked products with a focus on great taste, consistency, and customer satisfaction.
We believe that good food starts with quality ingredients, skilled craftsmanship, and a passionate team. Our goal is to provide customers with freshly prepared bakery products and a welcoming experience in a comfortable and friendly environment.
As we continue to grow and expand, we are looking for passionate and committed individuals to join our team. From our bakery production team to our front-of-house service crew, every team member plays an important role in delivering quality products and excellent customer experiences.
At Dough & Grain, we believe in
growing together with our people
. We provide hands-on training, opportunities to develop new skills, and career progression for individuals who are motivated to build a long-term career in the F&B and bakery industry.
Join Dough & Grain and be part of our journey as we grow, bake, and create better experiences together.