Kerja Sepenuh Masa, Microsoft Teams Voice Engineer di Beyondsoft Federal Territory - Maukerja

1. Microsoft Teams Telephony (Voice) – Core Technical Skills

Teams Phone & Voice Architecture

• Deep hands-on expertise in Microsoft Teams Phone (formerly Teams Telephony) including:
• Calling Plans
• Operator Connect
• Direct Routing
• Design and implementation of cloud-only and hybrid voice architectures
• Experience migrating from Skype for Business (Online / On-Prem) to Microsoft Teams Phone
• Voice resiliency design including failover routing, SBC redundancy, and number normalization strategies

Direct Routing & SBC

• Configuration and management of Session Border Controllers (SBCs):
• Certified SBCs (AudioCodes, Ribbon, Oracle)
• TLS/SRTP, certificates, media bypass
• SIP trunk integration and interoperability testing
• Call routing, dial plans, normalization rules, and tenant dial plan strategy

Auto Attendants & Call Queues

• Advanced configuration of:
• Auto Attendants (AAs)
• Call Queues (CQs)
• Business-hours routing, overflow, timeout, and shared voicemail scenarios
• Resource account management and licensing strategy

Teams Voice Administration

• Teams Admin Center:
• Voice policies, calling policies, emergency calling policies
• Number acquisition, assignment, porting, and lifecycle management
• Troubleshooting voice quality using:
• Call Analytics
• Call Quality Dashboard (CQD)
• Emergency Calling (Dynamic E911) configuration and validation

Security, Governance & Automation

• RBAC and scoped administration for Teams Voice
• PowerShell scripting for Teams & Microsoft 365 voice operations
• Familiarity with Microsoft Graph API for Teams automation (plus)
• Understanding of Microsoft Purview implications for voice data (plus)

2. Microsoft Viva – Technical Skills

Viva Connections

• SharePoint Online architecture for Viva Connections:
• Home Site setup
• Global navigation
• Audience targeting
• Configuration of:
• Dashboards
• ACEs (Adaptive Card Extensions)
• Teams app deployment and pinning strategies
• Branding, theming, and information architecture governance

Viva Engage

• Community architecture and governance
• Configuration of:
• Leadership Corner
• Campaigns
• Q&A and moderation policies
• Analytics and reporting on engagement and adoption
• Transition guidance from legacy Yammer to Viva Engage

Viva Learning

• Integration with:
• Microsoft Learn
• LinkedIn Learning
• Supported LMS providers
• Learning hub configuration
• Role-based learning paths
• Assignment, tracking, and completion reporting inside Teams

Viva Amplify

• Campaign creation and governance
• Multi-channel orchestration:
• Teams
• Outlook
• SharePoint
• Approval workflows and content lifecycle management
• Analytics and campaign effectiveness reporting

Viva Insights

• Configuration and management of:
• Personal Insights
• Manager Insights
• Leader Insights
• Workplace Analytics interpretation and insights
• Integration with Power BI for advanced reporting
• Strong understanding of privacy thresholds, anonymization, and compliance boundaries

3. Cross-Platform & Supporting Technical Skills

• Strong knowledge of Microsoft 365 ecosystem:
• Azure AD / Entra ID
• Exchange Online
• SharePoint Online
• Intune device and app management (desirable)
• Microsoft Teams Rooms (MTR) setup and management (desirable)
• Experience with tenant-to-tenant and multi-geo considerations

4. Technical Experience Expectations (Partner Context)

• Proven experience delivering customer-facing implementations as a Microsoft Partner
• Ability to independently design, deploy, and troubleshoot Teams Voice and Viva workloads
• Experience operating in production enterprise tenants
• Strong documentation and technical handover capability