- Kuala Lumpur, Kuala Lumpur Kuala Lumpur WP Kuala Lumpur Malaysia
Kerja Sepenuh Masa, Customer Service - Operations Executive di LUXERA CAR RENTAL SDN BHD WP Kuala Lumpur - Maukerja
Customer Service - Operations Executive
LUXERA CAR RENTAL SDN BHD
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Essential Functions / Core Responsibilities
Handle customer enquiries, bookings and service requests through WhatsApp, phone and other communication channels.
Respond to incoming booking opportunities promptly, collect complete trip details and ensure all arrangements are properly confirmed.
Coordinate and assign bookings to suitable drivers based on vehicle availability, location, timing, route and customer requirements.
Communicate clearly with drivers on pick-up details, schedules, passenger requirements and any special arrangements.
Monitor confirmed bookings and ongoing trips to ensure smooth operations, punctual pick-ups and good service delivery.
Handle booking amendments, delays, cancellations, last-minute changes and other operational matters professionally.
Understand customers' travel needs and recommend suitable vehicles, transport arrangements, destinations, itineraries and travel plans.
Provide useful travel suggestions to customers, including places to visit, local attractions, restaurants, hotels, transportation options and other travel-related arrangements.
Assist customers with useful travel information and basic guidance on matters such as hotels, transportation, dining, attractions, travel itineraries and travel document requirements where applicable.
Prepare quotations and provide accurate information on company services, vehicle categories, service areas, pricing and booking procedures.
Follow up with drivers when necessary to confirm booking acceptance, arrival status, trip progress and job completion.
Maintain accurate customer information, booking records, driver assignments and operational updates in the company's system.
Handle customers, drivers and business partners in a professional, helpful and service-oriented manner.
Identify opportunities to recommend additional or alternative services that may improve the customer's travel experience.
Resolve day-to-day operational issues independently where possible and escalate more complex matters to management when required.
Support the Operations Team in ensuring every booking is handled smoothly from initial enquiry until trip completion.
Must genuinely enjoy travelling and know how to travel well. The ideal candidate should be someone who enjoys exploring new places, planning trips independently, discovering good food, hotels, attractions and local experiences.
Familiar with Kuala Lumpur and Klang Valley roads, major highways, airports, hotels, tourist areas and commonly used pick-up and drop-off locations.
Good general knowledge of major cities, states and popular travel destinations throughout Malaysia.
Able to recommend suitable places to visit, restaurants, attractions, hotels and travel itineraries based on different customer needs, budgets and preferences.
Able to advise customers on how to plan their trips efficiently and recommend suitable arrangements to create a comfortable and enjoyable travel experience.
Must have a strong luxury service mindset and understand the service expectations of VIP, corporate, family and premium travellers.
Service-minded, resourceful and able to think from the customer's point of view.
Good communication and interpersonal skills when dealing with customers, drivers and business partners.
Able to work independently, make quick decisions and handle last-minute changes in a fast-moving transport operation.
Responsible, organised and detail-oriented, especially when handling schedules, booking information and customer arrangements.
Comfortable using WhatsApp, navigation apps, booking systems and other daily communication tools.
Previous experience in customer service, travel, tourism, hospitality, transportation, limousine, chauffeur services or related industries will be an advantage.
EPF
SOCSO
Commission
Performance Incentives
Performance / Annual Bonus
Annual Company Trip / Travel Benefits
Career Development Opportunities
Exposure to the travel, tourism and premium chauffeur service industry
Peringatan Penting
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