Kerja Sepenuh Masa, Account receivable Specialist (Vietnamese Speaking) di Accenture Federal Territory - Maukerja

Order to Cash Ops Specialist / Account receivable Specialist (Vietnamese Speaking)

About the Role

We are seeking a highly motivated Order-to-Cash (O2C) Operations Specialist / Accounts Receivable Specialist with strong Vietnamese and English communication skills to join our Finance & Accounting team. In this role, you will be responsible for managing end-to-end O2C operations, excellence driving service, maintaining strong client relationships, and supporting continuous process improvements.

This opportunity is ideal for finance professionals who thrive in a fast-paced, client-facing environment and are passionate about delivering operational excellence.

Key Responsibilities

Operations & Service Delivery

• Oversee and support the daily execution of Order-to-Cash (O2C) and Accounts Receivable processes.
• Monitor operational performance and ensure service levels meet agreed SLA and KPI targets.
• Deliver high levels of client satisfaction across both management stakeholders and end users.
• Act as the primary escalation point for service-related issues and drive timely resolution.
• Support and facilitate operational Change Requests (CRs) and process enhancements.
• Provide clients with a comprehensive view of service delivery performance.
• Ensure compliance with company policies, procedures, and governance requirements.
• Support ad hoc client projects and initiatives as required.

Continuous Improvement & Operational Excellence

• Partner with Operational Excellence teams to identify improvement opportunities.
• Lead and participate in process optimization and transformation initiatives.
• Drive innovation and value creation to enhance client experience and operational efficiency.
• Contribute to change management and service improvement programs.

Stakeholder & Client Management

• Build and maintain strong relationships with clients and key stakeholders.
• Manage client expectations and communicate effectively on service delivery matters.
• Participate in regular operational reviews and governance meetings.

Team Leadership & Development

• Support recruitment, onboarding, coaching, and development of team members.
• Promote succession planning and knowledge-sharing within the team.
• Foster a collaborative, high-performance work environment.
• Take ownership of assigned responsibilities and ensure consistent service delivery.

Required Qualifications

• Bachelor's Degree in Accounting, Finance, Business Administration, or a related field.
• For experienced candidates, 3–4 years of relevant experience in Accounts Receivable, Order-to-Cash, Shared Services, or Finance Operations is preferred.
• Fluent in Vietnamese and English, both written and spoken, with strong business communication skills.
• Working knowledge of Finance & Accounting (F&A) operations and shared services environments.
• Strong client-facing, stakeholder management, and communication skills.
• Proven problem-solving and analytical abilities.
• Ability to manage multiple priorities in a fast-paced environment.
• High level of accountability, professionalism, and attention to detail.

Preferred Skills

• Experience in SLA/KPI management and service delivery operations.
• Understanding of change management and process improvement methodologies.
• Exposure to finance outsourcing or global business services environments.
• Experience handling client escalations and stakeholder communications.

Additional Information

• Overtime may be required during peak business periods.
• Flexibility to work non-standard hours when business needs arise.

Why Join Us?

• Work with a diverse and global team.
• Gain exposure to multinational clients and business operations.
• Opportunities for career growth, learning, and professional development.
• Be part of a culture that values innovation, collaboration, and continuous improvement.

Apply now and build your career in a dynamic Finance Operations environment while making a meaningful impact for our clients.