Kerja Sepenuh Masa Fine Dining Waiter-Waitress cum Host, Gaji tinggi MYR 4,000 di Polariston Federal Territory - Maukerja

Job Summary

The Fine Dining Waiter cum Hostess plays a pivotal role in providing exceptional customer service and ensuring a seamless dining experience for guests in a high-end restaurant setting. This role requires a combination of hosting skills, impeccable service etiquette, and a deep understanding of the restaurant's menu and offerings.

Key Responsibilities:

Greeting and Seating Guests:

• Warmly welcome guests upon their arrival at the restaurant.
• Usher guests to their tables, ensuring their comfort and satisfaction.
• Manage reservations and seating arrangements efficiently, adhering to the restaurant's seating policies.

Menu Presentation and Recommendations:

• Present menus to guests and provide detailed descriptions of dishes, specials, and beverages.
• Offer recommendations based on guests' preferences, dietary restrictions, and the restaurant's signature dishes.
• Have a thorough knowledge of the menu, including ingredients and preparation methods, to answer any questions confidently.

Taking Orders and Serving:

• Take accurate food and beverage orders from guests, ensuring attention to detail and accuracy.
• Coordinate with the kitchen and bar staff to ensure timely delivery of orders.
• Serve meals and beverages to guests professionally and courteously, following established service standards.

Customer Engagement and Satisfaction:

• Proactively engage with guests to ensure a personalized and memorable dining experience.
• Anticipate guests' needs and address any concerns or special requests promptly and effectively.
• Respond to feedback and inquiries with professionalism and a commitment to exceeding guest expectations.

Table Maintenance and Cleanliness:

• Maintain cleanliness and organization of tables, dining areas, and service stations throughout service hours.
• Set up and clear tables efficiently, following proper service protocols and etiquettes.
• Ensure tableware, glassware, and utensils are clean and polished for each guest.

Upselling and Revenue Generation:

• Promote additional menu items, specials, and beverage pairings to enhance guests' dining experiences.
• Encourage guests to indulge in dessert offerings, after-dinner drinks, or other premium options to increase revenue.
• Demonstrate product knowledge and enthusiasm to encourage upselling opportunities.

Team Collaboration:

• Collaborate effectively with other team members, including servers, hosts/hostesses, kitchen staff, and management, to ensure seamless operations.
• Communicate guest preferences, special requests, and feedback to relevant team members for optimal service delivery.

Qualifications and Skills:

• Previous experience in fine dining service or hospitality industry preferred.
• Excellent communication and interpersonal skills.
• Impeccable grooming and professional appearance.
• Ability to multitask and thrive in a fast-paced environment.
• Strong attention to detail and a passion for delivering exceptional customer service.
• Knowledge of food and beverage pairings, wine service, and fine dining etiquettes.
• Flexibility to work evenings, weekends, and holidays as required.

Education and Certification:

• High school diploma or equivalent required.
• Additional certifications or training in hospitality management or food service is a plus

Job Types: Full-time, Permanent, Fresh graduate

Pay: RM2,500.00 - RM4,000.00 per month

Benefits:

• Additional leave
• Health insurance
• Maternity leave
• Meal provided
• Opportunities for promotion
• Parental leave
• Professional development

Experience:

• Server: 1 year (Preferred)

Work Location: In person