Kerja Sepenuh Masa ICT Operations Support Engineer (Government Domain), Gaji tinggi SGD 10,000 di NTT SINGAPORE PTE. LTD. Central Region (Singapore) - Maukerja

Role Overview

We are seeking an ICT Operations Support Engineer to support in the operational takeover and steady-state management of COMET, StellarNet, COMET Mobile and related services. The role will provide continuity across multiple stakeholders, drive day-to-day operational follow-through, maintain service and funding visibility, support TSM continuity, oversee COMET Mobile and coordinate service improvements and security-conscious operating models for different user populations.

Key Responsibilities

1. Portfolio Operations, Funding and Service Management

• Review current IT processes, structures, and ways of working to understand how well they support business needs
• Manage and track subscriptions, billing, cost recovery, AOR / WBS funding, procurement / logistics interfaces, utilisation and payment reconciliation.
• Maintain the operational picture for service requests, quotas, migrations, lease extensions, outstanding actions and key dependencies.
• Coordinate EUSS, TSMs, Service Reps, Finance/Funding, Procurement and other supporting parties to drive actions to closure.

2. Technical Service Manager (TSM) Operations and Continuity

• Gather and document key assumptions that will guide IT improvements
• Coordinate TSM day-to-day activities and interfaces covering subscriptions, billing, service requests, quotas, site operations and escalation.
• Track TSM staffing, contract, funding, security clearance and understudy / replacement arrangements to mitigate transition risk plans for moving from current to future state.

3. COMET Mobile and Device Operations

• Oversee COMET Mobile procurement, demand, device/account mapping, configuration, onboarding, handover, replacement, reassignment and termination.
• Maintain accurate device, subscription and user entitlement records and coordinate resolution of operational issues.

4. Service Flexibility and Security Controls

• Support exploration of differentiated COMET operating models for different target audiences, including eligibility, approvals and provisioning arrangements.
• Coordinate assessment of proportionate security controls for different user populations, including temporary staff and the feasibility/governance of MAC-based access or whitelisting controls where applicable.

5. Governance, Documentation and Improvement

• Maintain action / decision trackers, SOPs, RACI matrices, process flows and the Operations Handbook / Handover Pack.
• Identify gaps and improvement opportunities and coordinate implementation with the relevant service, security and technical owners.

Requirements & Qualifications

A. Educational Qualification & Experience

• Experience in public-sector or large-enterprise ICT environments.
• 8+ years' experience with WOG shared services or vendor-managed ICT services.
• Working knowledge of Government / SAF ICT operating context is advantageous.

B. Technical & Professional Competencies

• Understanding of ICT service delivery, operations, service management and vendor management.
• Familiarity with asset / device lifecycle management, endpoint provisioning, software baseline controls and access-control concepts.
• Ability to work with funding, billing, subscription, asset and service records and reconcile operational dependencies

C. Soft Skills & Communication Attributes

• Strong coordination, analytical and problem-solving skills with disciplined follow-through.
• Excellent written and verbal communication and stakeholder facilitation skills.
• Strong documentation, process visualization and action-tracking capability.
• Ability to communicate operational and security considerations clearly to both service and non-specialist stakeholders

NTT Singapore Pte Ltd (NTTS)

is the regional headquarters of NTT Communications Corporation (NTT Com) for Asia Pacific Region.

Established in 1997, NTT Singapore has more than 10 years of expertise in providing information and communications technology (ICT) solutions worldwide.

NTT Singapore offers diverse high-quality connectivity, data centre solutions, security services, IT management services, voice and conferencing solutions and solution integration services to its enterprise customers.

NTT Communications is a wholly owned subsidiary of Nippon Telegraph and Telephone Corporation (NTT Corp.), one of the world’s largest providers of telecommunications services.

In 2013, NTT Corp. is ranked no.1 in telecom industry in the Fortune Global 500* list with operating revenues of more than $133,077 million. It is positioned 32nd among the top 500 corporations worldwide.

NTT Com's extensive global infrastructure includes Arcstar secure private networks, which cover 196 countries/regions and a tier-1 IP backbone network connected with major ISPs worldwide, as well as secure data centers at over 150 locations worldwide.