Kerja Sepenuh Masa, Customer Service Specialist (Japanese) di ‎ Softenger Malaysia Selangor - Maukerja

Job Summary:

We are looking for a Japanese-Speaking Customer Service Advisor to join a leading travel platform, supporting customers through outbound calls and emails. This role involves handling bookings, resolving customer issues, and delivering a smooth, professional customer experience.

Key Responsibilities:

• Handle customer inquiries via outbound calls and emails.
• Assist with hotel/flight bookings, cancellations, refunds, and booking-related issues.
• Understand customer needs and provide accurate, timely solutions.
• Communicate professionally in both Japanese and English.
• Maintain accurate customer records and update relevant systems.
• Follow company procedures and consistently meet customer service targets.
• Provide information on products/services and recommend additional services when appropriate.

Requirements:

• Minimum High School Diploma with at least 6 months of relevant work experience.
• Fluent in Japanese and English (written and spoken).
• Prior customer service experience is an advantage.
• Strong computer navigation, keyboarding, and internet skills.
• Strong communication and problem-solving abilities.
• Able to multitask and thrive in a fast-paced environment.
• Patient, professional, and customer-focused approach.
• Willing to work on rotational shifts, including weekends and public holidays when required (compensation provided).
• Willing to work on-site in Cyberjaya, Selangor.