jobs in COLLECTIUS CMS (S) PTE. LTD.

Kerja Sepenuh Masa Skip Trace and Administrative Officer, Gaji tinggi SGD 2,500 di COLLECTIUS CMS (S) PTE. LTD. Southeast (Singapore) - Maukerja

Skip Trace and Administrative Officer

COLLECTIUS CMS (S) PTE. LTD.

Sepenuh Masa

Geylang, Southeast (Singapore)

Kongsi
Simpan

Lokasi Kerja

  • Geylang Southeast (Singapore) Singapore

Penerangan Kerja

Tanggungjawab

Job Description

  • Review the assignment under status TRC-TEAM from mediator daily
  • Conducts tracings to locate contact details of debtors through search files, media etc.
  • Updated the new contact found to Collection System in the memo/notes.
  • Pass the report to Skip Trace Manager to check before sending to Managing Director.
  • Acting as back up for Skip Trace Manager for submitting the weekly report
  • Acting as back up for Support Operations Email.
  • Other ad-hoc duties as assigned by the immediate supervisor.
  • Monitor centralized email inbox on a daily basis during business hours.
  • Review and action all incoming and outgoing emails as per process to assign or forward them to the relevant internal teams.
  • Identify items requiring urgent attention / escalation (e.g. complaints, regulatory matters etc.).
  • Ensure emails relating to complaints, whistleblowing, data protection, or compliance matters are handled in accordance with company policies.
  • Maintain proper email records, including tracking, filing, and audit trails where required.
  • Escalate potential service lapses, complaints, or high-risk issues to management without delay.
  • Support periodic reviews and reporting on inbox activity, response times, and service quality.
  • Maintain Service Level Agreement according to process.
Key Requirements

  • Basic administrative or operations experience.
  • Strong attention to detail and ability to identify sensitive or high-priority matters.
  • Good written communication skills.
  • Ability to follow procedures and exercise due diligence.
  • Familiarity with email systems and basic record-keeping.
Benefits: -

  • Government-Mandatory Leaves (Maternity Leave, PaternityLeave, Childcare Leave, Extended Childcare Leave, Outpatient Sick Leave,Hospitalization Leave)
  • Annual Leaves (capped to 20-days)
  • Compassionate Leave (capped to 3-days)
  • Marriage Leaves (3-days)
  • Birthday Leave (1-day)
  • Examination Leave (1-day)
  • National Service Leave
  • Off-In-Lieu to credit if Public Holiday falls on aSaturday.
  • Covered with Insurance (Group Hospitalization &Surgery, Group Term Life & Group Personal Accident)
  • Staff referral program fee of $500.00 for every successfulreferral (subjected to company’s terms and conditions).
  • Salary increments after successful confirmation based on individual’s performance.
  • Opportunity of career growth
5-daysworking

Nearest MRT: MacPherson Exit B

COLLECTIUS CMS (S) PTE LTD

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