Kerja Sepenuh Masa Delivery Operations Supervisor - Executive, Gaji tinggi SGD 3,500 di Koko Delivery Service - Maukerja

Delivery Operations Supervisor / Executive

Full-Time | 6-Day Work Week

Job Overview

Koko Delivery is looking for a highly reliable, accountable and proactive Delivery Operations Supervisor / Executive to take ownership of our day-to-day delivery operations.

This is not a standard 9-to-5 administrative role.

Delivery operations are time-sensitive and manpower-dependent. Drivers, clients and management will rely on you to ensure that each day's deliveries run smoothly. This means reliability, punctuality, attendance and early communication are essential requirements of the role.

You will be responsible for planning driver manpower, coordinating daily deliveries, managing full-time and freelance drivers, anticipating operational risks and resolving issues before they affect customers.

We are looking for someone who takes responsibility for outcomes — someone who thinks ahead and asks "How do I make sure this gets done?" rather than waiting for someone else to solve the problem.

This position operates on a 6-day work week in line with our operational requirements.

What Ownership Means in This Role

Before applying, please understand that this is an operations-critical position.

We expect the person in this role to:

• Be dependable and punctual, as daily operations rely on your presence and coordination.
• Plan personal commitments and leave responsibly whenever reasonably possible.
• Give management as much advance notice as possible when an unexpected situation affects your ability to work.
• Understand that last-minute absences can directly affect drivers, customers and other team members.
• Have contingency plans for driver shortages, MCs and unexpected operational problems.
• Flag potential problems before they become emergencies.
• Take initiative to find solutions rather than simply reporting problems.
• Remain contactable and responsive during your scheduled working hours.
• Follow through on tasks without requiring repeated reminders.
• Be comfortable being held accountable for operational outcomes within your control.

We understand that genuine emergencies and unexpected situations can happen. What matters to us is responsible communication, transparency and doing your best to minimise disruption to the team.

If you prefer a role where your work can easily be postponed to another day when you are unavailable, this position may not be the right fit.

Key Responsibilities1. Daily Delivery Operations

• Take end-to-end ownership of daily delivery operations.
• Review upcoming delivery volumes and manpower requirements in advance.
• Ensure sufficient driver capacity is arranged before each delivery day.
• Ensure drivers are scheduled, briefed and operationally ready.
• Monitor live deliveries and intervene promptly when delays or issues arise.
• Ensure delivery timelines, accuracy and service standards are consistently met.
• Follow through on operational issues until they are resolved.

2. Manpower Planning & Driver Scheduling

• Prepare daily and weekly driver schedules.
• Plan manpower ahead rather than waiting until the day itself.
• Anticipate higher-volume periods and secure additional manpower in advance.
• Manage driver leave, MCs and last-minute absences while maintaining sufficient delivery coverage.
• Build and maintain a dependable pool of freelance and part-time drivers.
• Maintain backup driver options for unexpected shortages.
• Allocate jobs fairly while prioritising operational efficiency and service standards.

3. Proactive Problem Solving

You should not wait for management to discover operational problems.

You will be expected to:

• Identify potential manpower or capacity shortages early.
• Raise concerns as soon as they become apparent.
• Present possible solutions when escalating an issue.
• Make reasonable operational decisions independently within your responsibilities.
• Learn from recurring problems and put measures in place to prevent them from happening again.

4. Communication & Coordination

• Conduct daily driver check-ins to confirm operational readiness.
• Serve as the primary point of contact for driver-related operational matters.
• Communicate professionally with drivers, clients and internal stakeholders.
• Provide management with early visibility of delivery-volume changes, capacity risks and operational issues.
• Escalate important issues with clear context and recommended next steps.
• Avoid preventable last-minute surprises through proper planning and communication.

5. Performance & Accountability

Monitor driver performance, including:

• Delivery punctuality
• Service quality
• Customer feedback
• Delivery errors
• Complaints and incidents
• Compliance with company procedures

Identify underperformance early, provide feedback and follow through on corrective action.

6. SOP, Safety & Compliance

• Ensure drivers follow delivery and customer-service SOPs.
• Maintain professional service standards.
• Document accidents, damages, complaints and operational incidents accurately.
• Follow up on incidents until they are properly resolved.
• Ensure company policies and safety requirements are followed.

7. Driver Recruitment & Training

• Recruit and maintain a healthy pool of freelance and part-time drivers.
• Onboard new drivers.
• Train drivers on delivery tools, SOPs and service expectations.
• Conduct refresher training when recurring issues are identified.
• Maintain accurate driver records and availability.

8. Continuous Improvement & Off-Peak Responsibilities

Operations ownership does not end when delivery volume is low.

During quieter periods, you will be expected to:

• Improve operational workflows.
• Update SOPs and documentation.
• Review driver performance.
• Recruit additional backup drivers.
• Analyse delivery data.
• Identify recurring operational problems.
• Implement improvements that increase efficiency and reliability.
• Support other reasonable operational requirements of the business.

Requirements

Essential

• Strong track record of reliability and punctuality.
• Strong sense of personal responsibility and accountability.
• Experience in logistics, delivery operations, dispatch, fleet management or operations supervision.
• Able to work independently without constant supervision.
• Able to anticipate problems rather than only reacting to them.
• Strong planning and organisational ability.
• Clear and timely communicator.
• Comfortable managing full-time, part-time and freelance drivers.
• Able to make decisions under pressure.
• Comfortable being accountable for operational outcomes.
• Willing and able to commit to a 6-day work week.

Advantageous

• Experience with Detrack, Elastic or similar delivery-management platforms.
• Experience managing driver rosters.
• Experience recruiting freelance drivers.
• Experience handling high-volume or time-sensitive delivery operations.

Please Consider Before Applying

This role is suitable for someone who:

• Takes pride in being someone the team can depend on.
• Naturally plans ahead.
• Communicates early when something may affect operations.
• Does not need to be repeatedly followed up with.
• Is comfortable solving problems independently.
• Understands that operations require consistency and reliability.
• Wants responsibility and ownership rather than simply completing assigned tasks.

This role may not be suitable if you prefer:

• Highly flexible or unpredictable working availability.
• Frequent last-minute schedule changes.
• A primarily administrative or desk-based position.
• Waiting for management to provide solutions when operational problems arise.
• A role where unfinished work can routinely be carried forward without affecting others.

Why Join Koko Delivery?

Real ownership: You will have meaningful responsibility for how our delivery operations perform.

Opportunity to grow: Build practical experience across logistics, manpower planning, driver management and process improvement.

Autonomy: We want someone capable of making decisions and improving operations, not someone who needs to wait for instructions.

Accountable culture: We value people who communicate early, keep their commitments and follow through on what they say they will do.

Job Type: Full-time
Work Schedule: 6-day work week

Pay: $3,000.00 - $3,500.00 per month

Work Location: In person