Kerja Sepenuh Masa Customer Service Executive – English Speaker - RM2,500 - Rotational Shift, Gaji tinggi MYR 2,500 di Tribe Business Services Melaka - Maukerja

Pinnacle is hiring an English-speaking Customer Service Executive on behalf of an international client. This office-based position in Taman Molek, Melaka involves supporting users across electronic platforms by handling inquiries, resolving issues efficiently, and ensuring a positive support experience.

Job Responsibilities:

• Respond to customer inquiries through live chat and email support channels
• Identify customer issues and provide accurate solutions promptly
• Escalate technical or unresolved cases to internal teams when necessary
• Handle multiple customer interactions while maintaining efficiency and accuracy
• Support users facing payment-related issues including failed payments, refund requests, incorrect reloads, and account balance discrepancies
• Deliver professional and customer-focused service consistently

Working Schedule:

• Morning Shift: 8:00 AM – 4:00 PM
• Afternoon Shift: 4:00 PM – 12:00 AM
• Night Shift: 12:00 AM – 8:00 AM

Shift rotations are arranged according to operational needs every few weeks.

Requirements:

• Minimum 1 year experience in customer service or related field
• Good command of English, both spoken and written
• Diploma or Degree qualification preferred
• Comfortable using computer systems and digital platforms
• Willing to work rotational shifts including weekends and public holidays
• Gaming knowledge or interest will be an advantage
• Able to join within short notice
• Comfortable with a starting salary of RM2,500

Work Arrangement:
Location: Taman Molek, 75460 Melaka
Fully office-based position

Candidates who are able to work onsite and accept the salary package are encouraged to submit their updated resume to Jeselyn Koh via WhatsApp at ************* 0351.

Pay: RM2,500.00 per month

Benefits:

• Free parking
• Opportunities for promotion
• Professional development

Application Question(s):

• Do you have at least one year of experience in customer service or a related role?
• Are you comfortable with a fixed monthly salary of RM2500?
• Are you able to commute daily to the Taman Molek office?
• If selected, how soon would you be able to start work?
• Are you able to communicate fluently in English, verbally and in writing?
• Do you have basic knowledge of system operations?

Work Location: In person