- Bukit Merah Central Region (Singapore) Singapore
Kerja Sepenuh Masa Associate Support Engineer (12-Month), Gaji tinggi SGD 3,000 di NTC ENTERPRISES PTE. LTD. Central Region (Singapore) - Maukerja
Associate Support Engineer (12-Month)
NTC ENTERPRISES PTE. LTD.
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
JOB SUMMARY
The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients.
RESPONSIBILITIES:
Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
Perform installations, migrations and troubleshooting on systems.
Resolve issues that occur outside work hours whenever needed.
Take ownership of technical issues and working with the team to resolve more advanced issues when necessary (1st level support).
Participate in the service ticket system and task assignment and scheduling processes.
Ability to adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
Provide in-house helpdesk support via phone/email/remote access support.
Document troubleshooting and problem resolution steps.
Participate in providing customer training when required.
Keep customers informed on the support development and progress.
Report to assigned Team Lead/Manager during support request.
Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
Excellent Customer Service skills required.
Other tasks and projects as assigned by Manager or Management.
QUALIFICATION & EXPERIENCE
ITE/Diploma in Information Technology from recognized institutes.
Experience working in an IT support role for about 1-2 years.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Ability to plan and prioritize workload without supervision.
Ability to prioritize, manage and perform under pressure to meet SLA’s.
Excellent knowledge of Customer Service best practices.
Willing to work flexibly and with enthusiasm.
SKILLS AND ATTRIBUTES:
Good interpersonal and communication skills, high adaptability, and a positive attitude are expected.
A team player with the determination to drive to excel.
Excellent customer service skills.
Self-motivated with a strong drive to succeed.
Company Overview
NTC Enterprises Pte Ltd is a well-established company with extensive credentials and resources in providing IT solutions & services, re-engineering it to sought for an unsurpassable package for its clients.
Every client that uses our product and services enjoys the benefit of getting the most of the IT Investment. We have been helping businesses to make the most out of the benefits of information technology. The business scope of NTC encompasses IT
Infrastructure , Enterprise Storage, Security solutions, Wireless Network, Cloud & Managed Services, Systems Maintenance and IT Outsourcing.
As the company is growing and expanding, we are seeking for suitable talents to join our team.
Interested candidates can send your resume to *************
Selected candidates will be notified via email for interview appointment.
The candidate will be responsible for troubleshooting Desktop & IT-related issues and providing post-sales Maintenance support services to clients.
RESPONSIBILITIES:
Support on-site and remote end-users to resolve IT-related issues (hardware/software/network) on their notebooks/desktops and related peripherals.
Perform installations, migrations and troubleshooting on systems.
Resolve issues that occur outside work hours whenever needed.
Take ownership of technical issues and working with the team to resolve more advanced issues when necessary (1st level support).
Participate in the service ticket system and task assignment and scheduling processes.
Ability to adhere to SOPs to carry out duties and escalation of issue to Level 2/3 support.
Provide in-house helpdesk support via phone/email/remote access support.
Document troubleshooting and problem resolution steps.
Participate in providing customer training when required.
Keep customers informed on the support development and progress.
Report to assigned Team Lead/Manager during support request.
Provide reports to facilitate case monitoring/closing, daily/weekly timesheet on activities for operational visibility.
Excellent Customer Service skills required.
Other tasks and projects as assigned by Manager or Management.
QUALIFICATION & EXPERIENCE
ITE/Diploma in Information Technology from recognized institutes.
Experience working in an IT support role for about 1-2 years.
Ability to communicate effectively with a wide variety of people in a professional manner, face to face, on the telephone and in writing.
Ability to demonstrate practical troubleshooting and problem analysis techniques.
Ability to plan and prioritize workload without supervision.
Ability to prioritize, manage and perform under pressure to meet SLA’s.
Excellent knowledge of Customer Service best practices.
Willing to work flexibly and with enthusiasm.
SKILLS AND ATTRIBUTES:
Good interpersonal and communication skills, high adaptability, and a positive attitude are expected.
A team player with the determination to drive to excel.
Excellent customer service skills.
Self-motivated with a strong drive to succeed.
Company Overview
NTC Enterprises Pte Ltd is a well-established company with extensive credentials and resources in providing IT solutions & services, re-engineering it to sought for an unsurpassable package for its clients.
Every client that uses our product and services enjoys the benefit of getting the most of the IT Investment. We have been helping businesses to make the most out of the benefits of information technology. The business scope of NTC encompasses IT
Infrastructure , Enterprise Storage, Security solutions, Wireless Network, Cloud & Managed Services, Systems Maintenance and IT Outsourcing.
As the company is growing and expanding, we are seeking for suitable talents to join our team.
Interested candidates can send your resume to *************
Selected candidates will be notified via email for interview appointment.
Peringatan Penting
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