Kerja Sepenuh Masa, Patient Service Associate, KTPH @ Home di National Healthcare Group - Maukerja

MAJOR DUTIES AND RESPONSIBILITIES

(A) SPECIFIC

• Manage administrative task related to patient enrolment such as performing Financial Counselling/Onboarding Counselling and billing, including dispensing of Vital Sign Monitoring Kits
• Schedule home/tele visits and handle phone/email/feedback enquiries from internal and external parties
• Coordinate post discharge plans such as collection and arranging of medication delivering, sending of discharge summary to patients, scheduling appointment in EPIC and collection of Vital Sign Monitoring Kit
• Provide guidance and support to patient on self-monitoring devices, including selecting of appropriate blood pressure cuff
• Assist with coordination with Bed Management Unit for patients requiring diagnostic test/further investigation/care escalation
• Collaborate closely with doctors, nurses and therapist on issue relating to home visit and patient services
• Perform daily administrative duties including monitoring the incoming referral list in EPIC and performing actualizing and discharge of patient
• Perform inventory check on Vital Sign Monitoring Kit
• Coordinate on settlement of patients with discharge issues with nursing

(B) GENERAL

JOB REQUIREMENTS

(A) Education, Training and Experience

• Minimum Diploma Holder
• Relevant working experience is preferred
• Good communication and interpersonal skills
• Possess positive attitude, initiative and keenness to learn
• Proficiency in Microsoft office and knowledge of statistics

(B) Abnormal Physical Working Condition

• Be able to respond to emergency recall depending on exigencies of services