- Pulau Pinang Malaysia
Kerja Sepenuh Masa, Customer Support Engineer di FormX.ai Pulau Pinang - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
You sit between our products and our customers. Account Managers rely on you to translate customer requirements into technical proposals and proof-of-concepts. Product Managers rely on your insights to shape the roadmap. You'll also support deployment projects for Enterprise customers, working alongside Product Managers and Developers.
You’ll go deep on ************* first, then expand across our other products and services as you ramp up. You'll work alongside Product Managers who'll guide you on the harder calls. You start hands-on and grow into owning more yourself.
What you'll do
Support sales with technical depth
Answer technical questions during the sales cycle.
Help review tenders and RFPs. Suggest alternatives.
Collect technical and business requirements from prospects.
Draft infrastructure and capacity plans for deployments.
Draft technical proposals that explain how we solve the customer's problem.
Build proof-of-concepts
Vibe-code quick prototypes.
Connect ************* with low-code tools (Zapier, Make, n8n) to show what's possible.
Setup AI Agents for Document Workflow
Demo working prototypes to customers.
Support existing customers
Triage, escalate and manage support issues for existing accounts
Improve extraction accuracy through prompt engineering, configuration adjustments, and model fine-tuning.
Support customers on-boarding
Coordinate delivery tasks on Enterprise ************* adoption projects, including integrations and deployment, under a Product Manager.
Help ensure a successful launch of each AI Document Automation project.
Research and learn
Explore new technologies, open-source libraries, and products.
Find better ways to solve customer problems.
Requirements
You already know...
Rapid prototyping with AI-assisted coding tools
Technical writing: documentation, diagrams, proposals
Explaining technical concepts to non-technical audiences
You want to learn...
Software architecture and system integration
Enterprise client communication
Infrastructure and capacity planning
What matters most...
You can manage multiple priorities, schedules and deadline well.
You love technologies and solving problems.
You can read a customer’s messy process and see where AI can actually help.
Who this is for
Fresh graduate to developers with up to 2 years of experience
Who want to talk to customers more, not just ship code in isolation
Love understanding real business problem and solve with AI Agents
Why join
Your work directly determines whether deals close - you'll see the impact immediately.
Small team means your opinions on product direction are actually heard.
Hands-on with AI document automation at a company that ships (our SaaS platform process 12M+ documents annually), not just talks about it.
Path from junior to senior and on to Product Manager.
What We Offer
Flexible working hours
Flexible vacation policy
Profit-sharing plan for employees joining 2+ years
You’ll go deep on ************* first, then expand across our other products and services as you ramp up. You'll work alongside Product Managers who'll guide you on the harder calls. You start hands-on and grow into owning more yourself.
What you'll do
Support sales with technical depth
Answer technical questions during the sales cycle.
Help review tenders and RFPs. Suggest alternatives.
Collect technical and business requirements from prospects.
Draft infrastructure and capacity plans for deployments.
Draft technical proposals that explain how we solve the customer's problem.
Build proof-of-concepts
Vibe-code quick prototypes.
Connect ************* with low-code tools (Zapier, Make, n8n) to show what's possible.
Setup AI Agents for Document Workflow
Demo working prototypes to customers.
Support existing customers
Triage, escalate and manage support issues for existing accounts
Improve extraction accuracy through prompt engineering, configuration adjustments, and model fine-tuning.
Support customers on-boarding
Coordinate delivery tasks on Enterprise ************* adoption projects, including integrations and deployment, under a Product Manager.
Help ensure a successful launch of each AI Document Automation project.
Research and learn
Explore new technologies, open-source libraries, and products.
Find better ways to solve customer problems.
Requirements
You already know...
Rapid prototyping with AI-assisted coding tools
Technical writing: documentation, diagrams, proposals
Explaining technical concepts to non-technical audiences
You want to learn...
Software architecture and system integration
Enterprise client communication
Infrastructure and capacity planning
What matters most...
You can manage multiple priorities, schedules and deadline well.
You love technologies and solving problems.
You can read a customer’s messy process and see where AI can actually help.
Who this is for
Fresh graduate to developers with up to 2 years of experience
Who want to talk to customers more, not just ship code in isolation
Love understanding real business problem and solve with AI Agents
Why join
Your work directly determines whether deals close - you'll see the impact immediately.
Small team means your opinions on product direction are actually heard.
Hands-on with AI document automation at a company that ships (our SaaS platform process 12M+ documents annually), not just talks about it.
Path from junior to senior and on to Product Manager.
What We Offer
Flexible working hours
Flexible vacation policy
Profit-sharing plan for employees joining 2+ years
Peringatan Penting
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