- Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa, Client Care - Admin Executive - Remote role di The Physio Room Federal Territory - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
We're looking for a warm, highly organised and proactive Client Care & Operations Executive to help keep the experience seamless for our clients and staff.
This is a fully remote role, open to candidates based anywhere in Selangor/KL.
4.5 Days/Week | Wednesday & Sunday Off
What you'll be doing
- Respond to new client enquiries, primarily through WhatsApp
- Coordinate appointments, rescheduling and cancellations
- Follow up with prospective clients and help arrange initial appointments
- Communicate schedule changes between clients and physiotherapists
- Send weekly appointment confirmations and manage any changes
- Support clients and provide prompt follow-ups
- Prepare invoices, receipts and basic payment follow-ups
- Keep client and scheduling records organised and up to date
- Support our physiotherapists with day-to-day operational matters
- Handle routine issues independently and escalate when needed
Who we're looking for
You don't necessarily need healthcare experience. We're more interested in someone who is:
- Excellent at communicating over WhatsApp
- Warm, patient and professional with clients and families
- Highly organised and detail-oriented
- Proactive - you enjoy solving problems rather than simply passing them on
- Comfortable coordinating multiple schedules
- Reliable and responsive during agreed working hours
- Able to communicate confidently in English (Other languages are a plus)
- Comfortable working independently from home, with a reliable high-speed internet connection and your own laptop
- Driving licence and own transport are a plus, but not required
Experience in customer service, client care, hospitality, sales support, healthcare administration or operations would be an advantage.
Working arrangement
Fully remote - Selangor / KL only
5 days/week: Monday, Tuesday, Thursday, Friday & Saturday (half day)
Off: Wednesday & Sunday
Benefits & Perks
- Fully remote - work from home perks!
- 4.5 day work week - Wednesday & Sunday off
- Competitive salary + EPF & SOCSO
- Training and support provided
- Career & salary growth opportunities
Curious or have any questions? Don't hesitate to contact us on our email *************
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