Kerja Sepenuh Masa, Senior Executive - Operations di Desaru Development Holdings One Johor - Maukerja

Role Purpose:

• Ensuring that the facilities operations adhere to standard operating procedure, and always aligned with company best practise.
• Supporting the commercial and revenue performance of the facility through effective tenant management, prospecting, and receivables monitoring.
• Liaising with all contracted suppliers and service providers in regards to maintenance and upkeep of all facilities.
• Ensuring duties are completed accurately and delivered with high quality and in a timely manner.

Job Descriptions:

1. Tenant, Administrative & Commercial Management

• Assist in maintaining and updating the tenant/outlet database (retail, F&B, and other commercial operators) on a monthly basis, in both manual and digital formats.
• Serve as the primary liaison between Management and tenants/outlet operators on matters relating to maintenance, facility usage, operational requirements, and feedback.
• Draft and distribute official communications, including notices, memos, and circulars, to tenants/occupants.
• Maintain accurate and complete operational documentation, including inspection reports, service logs, tenancy records, utility records, and other relevant documents.
• Assist in the preparation, review, and renewal of Tenancy Agreements (TA) for retail, F&B, and other commercial tenants, in coordination with the leasing/commercial and legal teams.
• Coordinate and support prospect arrangements, including site visits, viewings, and meetings with prospective tenants or retailers, to support new leasing opportunities.
• Monitor unit/lot allocation and occupancy status for invoicing and reporting purposes, and provide operational input on lease renewals and rental rate reviews.
• Monitor and track rental and other receivables aging; prepare monthly aging reports and escalate overdue accounts to HOD and Finance for follow-up and recovery action.
• Prepare and submit monthly reports to HOD covering tenant matters and occupancy.

2. Utility Management & Billing Coordination

• Coordinate the recording and tracking of utility meter readings (electricity, water, etc.) for all tenants/outlets, with support from FM, and ensure timely submission to Finance before the billing cut-off date.
• Ensure the accuracy and timeliness of rental and utility-related information and documentation in accordance with Tenancy Agreement (TA) and applicable billing requirements.
• Coordinate with Finance on rental and utility billing, collection, and aging, and follow up with tenants on outstanding amounts as required.
• Provide monthly rental and utility billing, collection, and aging status reports to HOD.

3. Facility, Safety & Security Operations

• Assist in coordinating preventive maintenance, facility improvement, and maintenance requests with FM team and relevant departments, including tracking and follow-up of MRFs and work completion.
• Liaise with FM team on maintenance matters and coordinate with relevant vendors/contractors as required, including HVAC, plumbing, electrical, sanitation, and F&B-related services.
• Coordinate tenant fit-out and renovation activities with HSE, FM, and other relevant departments to ensure compliance with operational, safety, and facility requirements.
• Coordinate with HSE on safety inspections, fire safety checks, emergency drills, safety risks, incidents, and follow-up on corrective actions.
• Monitor vendor and contractor compliance with safety requirements, permits, and internal protocols, and support the monitoring of on-site activities.
• Record and escalate maintenance, safety, incident, and near-miss matters to HOD and relevant departments, and maintain the required records and reports.

4. Facility Enhancement & Improvement

• Prepare supporting documents, memos, and proposals for facility upgrades, enhancement works, process and operational improvements.
• Consolidate feedback from tenants and stakeholders to identify improvement areas and recommend cost-effective and sustainable improvements for facility and common areas.

5. General & Ad-Hoc Responsibilities

• Assist during internal and external audits to support departmental compliance.
• Provide ad-hoc operational support as required, with prior approval from HOD, except in emergency or crisis situations.
• Perform other responsibilities or tasks as assigned by the superior to support departmental goals and operational efficiency.

Requirements

• Diploma or Degree in Business Administration / Facilities Management / Property Management or other related fields.
• Understanding of building systems, maintenance procedures, and safety regulations.
• At least 4–6 years of experience in facilities, building maintenance or engineering operations, with at least 2 years in a supervisory role.
• Experience in dealing and managing suppliers, vendors and contractors.
• Good written and spoken Bahasa Malaysia and English.
• Possess good problem-solving skills and ability to handle operational issues effectively.
• Has sense of urgency, organised and attention to details.
• A self-starter as well as a team player.
• Pleasant personality and customer service oriented.
• Ability to work in a fast-paced operational environment.

Job Type: Full-time

Work Location: In person