Kerja Sepenuh Masa Sales Manager (Events and Catering), Gaji tinggi MYR 5,000 di Terminal Perintis Sdn. Bhd. (Fraser Place Puteri Harbour) Johor - Maukerja

Job Purpose
To generate Events and Catering revenue by securing and managing meetings, conferences, social events, and catering functions. The Sales Manager, Events & Catering is responsible for building and maintaining client relationships, preparing event proposals and function arrangements, coordinating event requirements, and maximizing upselling opportunities. The role works closely with operational departments to ensure the seamless execution of events while delivering exceptional guest satisfaction and achieving revenue targets.

Duties and Responsibilities

• Generate and secure Events & Catering business opportunities, including meetings, conferences, weddings, social events, MICE, and banquets.
• Conduct site inspections and familiarization (FAM) tours for prospective clients, showcasing hotel facilities and services.
• Recommend suitable venues, event packages, and catering options while maximizing upselling opportunities and profitability.
• Prepare and manage quotations, proposals, contracts, Banquet Event Orders (BEOs), Group Resumes, and other event-related documentation accurately and promptly.
• Confirm event details, payment arrangements, and contractual requirements in accordance with hotel policies and financial procedures.
• Conduct coordination meetings with clients to finalize event requirements and ensure all expectations are clearly communicated.
• Act as the primary point of contact for clients throughout the planning process, responding to enquiries and requests in a professional and timely manner.
• Coordinate event changes, special requests, and last-minute requirements, ensuring all relevant departments are informed accordingly.
• Welcome event organizers and clients upon arrival and ensure all event arrangements meet agreed requirements.
• Conduct pre-event inspections to verify venue setup, equipment, catering arrangements, and operational readiness in accordance with the approved Event Order.
• Work closely with F&B/ Banquet Operations, Finance, Sales, and other hotel departments to ensure the successful execution of all events.
• Investigate guest feedback and complaints, implement corrective actions where required, and escalate matters to Management when necessary.
• Collect client feedback and testimonials to support continuous improvement, customer retention, and future business development.
• Maintain clear and effective communication with all departments to ensure seamless event delivery and guest satisfaction.
• Participate in sales blitzes, bridal fairs, roadshows, exhibitions, and other promotional activities to generate leads and enhance brand visibility.
• Monitor event performance and identify opportunities for process improvement, operational efficiency, and revenue enhancement.
• Maintain strong working relationships with all hotel departments to ensure effective coordination and seamless service delivery.
• Attend to walk-in guests and enquiries professionally, providing timely assistance and event solutions.
• Ensure compliance with established sales processes, hotel policies, and departmental procedures.
• Build and maintain strong relationships with clients to encourage repeat business and referrals.
• Recommend process improvements and innovative ideas to enhance operational efficiency and guest satisfaction.
• Identify opportunities for business growth and recommend process improvements, innovative ideas, and service enhancements to improve operational efficiency and guest satisfaction.
• Maintain a high level of customer service by responding promptly and professionally to client requests, enquiries, and feedback.
• Continuously seek opportunities to enhance the hotel's reputation, client loyalty, and overall Events & Catering business performance.
• Undertake special projects and any other duties assigned by the Director of Sales & Marketing (DOSM).

Qualifications, experience and skills

• Diploma or Degree in Hospitality, Marketing, Business Administration, or a related field.
• Minimum 3 years of experience in hotel sales, events, or catering sales.
• Good knowledge of meetings, conferences, weddings, banquets, and MICE events.
• Strong communication, negotiation, and customer service skills.
• Ability to build and maintain strong client relationships.
• Able to manage multiple events and work under pressure.
• Results-oriented and able to work independently.
• Proficient in Microsoft Office and hotel sales systems.

Pay: RM4,000.00 - RM5,000.00 per month

Benefits:

• Free parking
• Health insurance
• Maternity leave
• Meal allowance
• Meal provided
• Opportunities for promotion
• Professional development

Work Location: In person