Kerja Sepenuh Masa, Sales support- Customer Service- Sales Admin di Talent Trader Group - Maukerja

• Delivered customer service support through email and phone using the ticketing system, ensuring enquiries were attended to in a timely and professional manner.
• Responded to customer enquiries and coordinated the appropriate follow-up, escalating matters to the relevant parties when necessary.
• Managed and resolved customer issues, complaints and claims promptly to ensure satisfactory resolution.
• Introduced and recommended new products to existing customers based on their requirements and potential needs.
• Processed customer purchase orders in the system and managed sales orders from order entry through fulfilment.
• Coordinated stock allocation and arranged deliveries to ensure customer orders were fulfilled according to requirements.
• Conducted regular meetings with customers to discuss ongoing requirements, service matters and other relevant updates.
• Monitored and followed up on customer feedback to identify service gaps and opportunities for improvement.
• Developed and maintained strong working relationships with customers through regular communication and service support.

Requirements:

• Diploma in Business Administration, Supply Chain, Logistics, Marketing or related discipline.
• Relevant experience in Customer Service, Order Management, Sales Support or Sales Coordination.
• Experience handling RFQs, quotations, order processing, billing and delivery coordination.
• Able to manage customer enquiries, complaints, RMA, claims and delivery issues professionally.
• Good understanding of order fulfilment and inventory/stock coordination.

Interested candidates who wish to apply for the advertised position, please click on the APPLY button below and send your resume to *************

EA License No: 13C6305

Reg. No.: R1985956 VIVIEN TAN

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