Kerja Sepenuh Masa, Partner Technology Architect - ( Bahasa Speaking) di ServiceNow - Maukerja

ServiceNow is seeking a Partner Technology Architect to serve as the primary strategic interface for our Global and Strategic Regional partners. In this role, you will drive holistic partner growth through pre-sales technical excellence, business development, solution strategy, and AI-first technology adoption. You will combine trusted advisory relationships with partner executives, industry-aligned solution architecture, and go-to-market leadership into a single accountable role — translating platform capabilities, AI innovation, and industry context into repeatable, outcome-driven offerings that partners can build, scale, and monetize. 

While this role expands into strategic business development and co-innovation, pre-sales technical excellence remains the primary operational foundation — including technical discovery, solution demonstrations, proof-of-concept leadership, and architectural validation that accelerates partner-led customer engagements. 

What You’ll Do 

As a Partner Technology Architect, you will serve as the dedicated strategic counterpart for assigned partner organizations, owning the full spectrum from pre-sales technical engagement through strategic co-innovation and business growth advisory. 

Partner Strategy & Business Development 

• Serve as the primary strategic interface for assigned partners, building trusted relationships with partner executives and practice leaders. 

• Should be a fluent and native Bahasa speaker.

• Lead joint business planning to align partner investments, industry focus, and go-to-market priorities across all routes to market. 

• Advise partners on practice growth, specialization strategy, and readiness for AI-enabled offerings. 

• Influence partner-sourced and partner-influenced pipeline through offer-led strategy and solution differentiation. 

• Travel for partner, customer, and organizational activities up to 50%. 

Pre-Sales Excellence & Solution Strategy 

• Lead and support technical discovery sessions, executive briefings, and solution demonstrations that articulate platform value and accelerate partner-led deal velocity. 

• Drive solution strategy, helping partners align offerings to high-value industry workflows and customer outcomes. 

• Translate platform and AI capabilities into partner-differentiated, scalable solutions at the conceptual and architectural level. 

• Maintain strong workflow fluency across enterprise domains including CRM, IT, Security, and Business Services. 

• Design and execute partner-led proofs of concept and co-demonstrations that prove business value, technical feasibility, and competitive differentiation. 

• Provide technical escalation support for critical partner-led opportunities, ensuring partners have access to deep expertise at key deal milestones. 

AI-First Innovation & Co-Creation 

• Champion AI-first solution design, including intelligent workflows, automation, and agent-based use cases. 

• Orchestrate partner engagement with Partner Solution Architects and domain-specialist advisors (AI, CRM, Security & Risk) to accelerate solution development. 

• Ensure partner offerings progress from concept through validation to scalable commercialization. 

• Promote responsible, enterprise-ready AI adoption aligned to governance and trust standards. 

Value Engineering & Orchestration 

• Connect solution strategy to measurable business outcomes including efficiency, growth, ROI, and time-to-value. 

• Support executive-level conversations with clear value narratives and outcome-based storytelling. 

• Coordinate across internal specialist teams to deliver a unified partner experience, not fragmented touchpoints. 

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analysing AI-driven insights, or exploring AI's potential impact on the function or industry.
• 8+ years of experience in pre-sales solution consulting, partner strategy, enterprise technology advisory, or related roles with proven success leading technical discovery, demonstrations, and partner engagements. 
• Own day-to-day partner relationship management (coordinates with Partner Management). 
• Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth). 
• Manage commercial contracts, pricing, or financial program management. 

Preferred & Standout Experience: 

• Experience with ServiceNow platform and AI capabilities (Now Assist, AI Agents). 
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. 
• Deep familiarity with at least one industry vertical (e.g., Financial Services, Healthcare, Manufacturing, Public Sector). 
• Working knowledge of AI-enabled use cases, automation patterns, and data-driven workflows. 
• Solid understanding of enterprise platforms and workflow-based solutions at the conceptual and architectural level. 
• Experience shaping or scaling partner practices, offerings, or go-to-market motions. 
• Demonstrated ability to connect business strategy, industry context, and technology solutions into actionable partner growth plans. 
• Strong executive presence with the ability to influence senior partner stakeholders at VP+ level. 
• Proven experience working directly with partners, system integrators, hyperscalers, or technology alliances. 

What This Role Does Not Do 

• Perform platform configuration, development, or solution delivery. 

• Manage commercial contracts, pricing, or financial program management. 

• Replace deep technical or implementation specialist roles (leverages domain-specialist advisors and Partner Solution Architects for depth). 

• Own day-to-day partner relationship management (coordinates with Partner Management).