Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.
We believe we can create a world in which people are empowered to build the life they dream of no matter who they are or where they are. One customer, one family, one community at a time.
About this role:
Working as a key member of the Global Learning & Development Team, the Senior Learning and Development Specialist will play a critical role in designing, implementing, and continuously improving global learning strategies that enable employee growth, leadership effectiveness, and business performance.
This role will act as a learning consultant and strategic partner to HR teams, business leaders, and stakeholders across regions, translating business priorities into impactful learning solutions. The Senior L&D Specialist will lead complex learning initiatives, manage global programs, support capability building, and provide guidance and mentorship to L&D colleagues.
The role will partner closely with HR and business teams to identify capability gaps, recommend solutions, and drive development initiatives aligned with organizational priorities.
Core competencies:
Accountability
Communication & Influence
Strategic Thinking
Job Knowledge
Specific Competencies:
Communication and Influence
Strategic Thinking
Learning Strategy & Consulting
Innovation & Continuous Improvement
Stakeholder Management & Influence
Main Job Responsibilities:
- Lead the design, development, iplementation, and continuous improvement of learning programs aligned with business objectives.
- Own end-to-end learning initiatives including needs analysis, design, facilitation, implementation, communication, and measurement.
- Partner with HR Business Partners and business leaders to identify capability gaps and recommend learning solutions.
- Support strategic initiatives including leadership development, manager development, onboarding experiences, and employee capability programs.
- Create engaging learning experiences including workshops, facilitator guides, toolkits, and digital learning content using tools such as Articulate 360.
- Facilitate learning sessions for diverse global audiences, including employees, managers, and leaders.
- Act as a trusted learning advisor by providing recommendations on development strategies and organizational learning needs.
- Provide coaching, mentoring, and knowledge sharing support to L&D Specialists and team members.
- Analyze learning effectiveness through KPIs, assessments, surveys, and feedback tools to continuously improve programs.
- Support reporting and communication of L&D achievements and outcomes.
- Contribute to HR initiatives, culture initiatives, engagement actions, and organizational development projects.
- Perform other responsibilities as needed based on evolving business priorities.
Education:
- Academic background in HR or L&D related field or equivalent practical experience is necessary.
- Bilingual English/Spanish. Additional language skills would be an advantage.
Requirements:
- 6+ years of experience in Learning & Development, Talent Development, Training, or related areas.
- Experienced facilitator with the ability to create engaging and impactful learning environments.
- Strong experience designing learning content, workshops, and development programs.
- Experience managing local and regional learning initiatives.
- Strong consultative skills with ability to influence stakeholders at different levels.
- Experience working with LMS platforms and learning technologies.
- Strong project management skills and ability to manage multiple priorities.
- Bilingual English/Spanish preferred. Additional languages are an advantage.
- Able to travel when needed.
Skills:
- Strategic and analytical thinking skills
- Excellent communication and presentation skills
- Stakeholder management and influencing skills
- Creative problem-solving skills
- Project management skills
- Strong organizational and multitasking skills
- Ability to simplify complex concepts into practical learning solutions
Work Experience
- 6+ years of experience in Learning & Development, Training, Talent Development, or related field.