- Bukit Merah Central Region (Singapore) Singapore
Kerja Sepenuh Masa Production Support Engineer, Gaji tinggi SGD 8,800 di R Systems Central Region (Singapore) - Maukerja
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Responsibilities:
Responsible for availability, incident, problem and capacity management for the applications in scope.
Response and resolve incidents, problem and user queries through proper analysis.
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department.
Drive technical remediation in line with agreed non-functional requirements.
Evidence continual service improvement of processes and tasks (via automation).
Ensures essential process / procedures are followed and contribute to defining standards.
Coach and be receptive to coaching to uplift the team’s and your individual knowledge.
Communicate complex technical issues to business users in a language they understand.
Contribute in effective knowledge management best practices within team and organization.
Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA.
Experience:
5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM applications.
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
Strong understanding of ITIL methodology
5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
Strong working experience in Microsoft Dynamics CRM application production support
Strong understanding of Microsoft Dynamics CRM application architecture
Excellent troubleshooting skills in Control-m batch issues, SSIS packages
Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
Hands-On experience in writing / debugging scripts, code, and database queries
Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
R Systems, founded in 1993, is a specialized IT Services & Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry’s highest quality certifications and standards, including CMMI Level 5, PCMM Level 5, ISO 27001:2013 and ISO 9001:2008. Our IT services and solutions span five major verticals which include Telecom & Digital Media, Banking & Finance, HealthCare, Manufacturing & Logistics, and Government Services.
Ever since our inception, we have grown in size and capability and currently operate from 11 development and service centers spread across Asia Pacific, Europe, and North America. We serve customers worldwide using our global delivery model and 2050+ expert resources. We have won countless accolades from global customers for our benchmarked delivery track record, quality standards, and adaptability to technological challenges.
Our strength lies in our quality procedures, delivery and operational excellence, customer-centric approach, intellectual capital, and culture of innovation. With a rich legacy spread over two decades, we generate Value that helps organizations transcend to higher levels of efficiency and growth. Quite like the Oyster Delivering the Pearl!
Responsible for availability, incident, problem and capacity management for the applications in scope.
Response and resolve incidents, problem and user queries through proper analysis.
Manage communication for Incidents (SLA breaches, Application Major Incidents, Logistics issue) and responsible for communications within team, manager and department.
Drive technical remediation in line with agreed non-functional requirements.
Evidence continual service improvement of processes and tasks (via automation).
Ensures essential process / procedures are followed and contribute to defining standards.
Coach and be receptive to coaching to uplift the team’s and your individual knowledge.
Communicate complex technical issues to business users in a language they understand.
Contribute in effective knowledge management best practices within team and organization.
Work closely with 1st & 3rd level support and development teams to the incidents, problem and users queries are resolved within SLA.
Experience:
5 + years of experience working in Banking IT industry support. Experience in Microsoft Dynamics CRM applications.
Able to work with sense of urgency under multiple deadlines and successfully organize and complete tasks with minimal supervision.
Experience in L2 / L3 support in a Production Support group in a high availability / mission critical environment.
Strong understanding of ITIL methodology
5+ years of experience with Distributed Technologies – Microsoft Dynamics CRM, MS SQL Server, Unix, MQ, Oracle.
Strong working experience in Microsoft Dynamics CRM application production support
Strong understanding of Microsoft Dynamics CRM application architecture
Excellent troubleshooting skills in Control-m batch issues, SSIS packages
Strong automation skills (Unix Shell scripting / windows batch scripting or any other scripting language)
Hands-On experience in writing / debugging scripts, code, and database queries
Good experience in Middleware MQ / BMC / Control-M/Remedy incident Management tools
R Systems, founded in 1993, is a specialized IT Services & Solutions and IT-enabled Services provider catering to a wide range of global customers. We are endowed with some of the industry’s highest quality certifications and standards, including CMMI Level 5, PCMM Level 5, ISO 27001:2013 and ISO 9001:2008. Our IT services and solutions span five major verticals which include Telecom & Digital Media, Banking & Finance, HealthCare, Manufacturing & Logistics, and Government Services.
Ever since our inception, we have grown in size and capability and currently operate from 11 development and service centers spread across Asia Pacific, Europe, and North America. We serve customers worldwide using our global delivery model and 2050+ expert resources. We have won countless accolades from global customers for our benchmarked delivery track record, quality standards, and adaptability to technological challenges.
Our strength lies in our quality procedures, delivery and operational excellence, customer-centric approach, intellectual capital, and culture of innovation. With a rich legacy spread over two decades, we generate Value that helps organizations transcend to higher levels of efficiency and growth. Quite like the Oyster Delivering the Pearl!
Peringatan Penting
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