Role Summary
We are seeking an experienced and proactive Tenancy Management Lead to lead a tenancy management team. The role is responsible for overseeing tenancy operations, maximising occupancy, managing tenant relationships, driving leasing and marketing initiatives, and ensuring effective administration of tenancy-related matters across the portfolio.
The successful candidate will play a key role in enhancing utilisation of the property portfolio while maintaining excellent tenant experience and operational efficiency.
Key Responsibilities
Tenancy & Occupancy Management
Manage the full tenancy lifecycle, including tenant sourcing, onboarding, renewals and exits.
Develop and implement strategies to maintain healthy occupancy levels and maximise utilisation of available spaces.
Monitor tenancy performance and provide recommendations to improve occupancy and rental returns.
Review tenant mix and identify opportunities to strengthen the portfolio.
Leasing & Marketing
Drive marketing and promotional efforts to attract suitable tenants.
Conduct market assessments and identify potential leasing opportunities.
Engage prospective tenants and facilitate leasing discussions.
Support rental reviews and market positioning exercises.
Tenant & Stakeholder Management
Serve as the key point of contact for tenants and stakeholders.
Build and maintain positive working relationships with tenants.
Address tenancy-related enquiries, issues and feedback promptly and professionally.
Coordinate with internal departments and external stakeholders on tenancy matters.
Lease Administration & Financial Management
Oversee preparation, administration and maintenance of tenancy agreements and related documentation.
Ensure timely billing, invoicing and rental collection.
Monitor arrears and follow up on outstanding payments.
Maintain accurate tenancy records, reports and databases.
Ensure compliance with tenancy policies, procedures and regulatory requirements.
Team Leadership
Lead, manage and develop the tenancy management team.
Establish clear processes, work procedures and service standards.
Monitor team performance and drive continuous improvement initiatives.
Foster a collaborative and service-oriented culture within the team.
Requirements
Degree or Diploma in Property Management, Real Estate, Business Administration or related discipline.
Minimum 5 years of relevant experience in tenancy management, property management, leasing or estate management.
Experience managing commercial, industrial, retail or mixed-use properties would be an advantage.
Proven ability to manage tenancy operations and stakeholder relationships.
Strong understanding of lease administration, rental management and billing processes.
Demonstrated experience in leading or supervising a team.
Good analytical, communication and negotiation skills.
Proficient in Microsoft Office applications and tenancy/property management systems.
Preferred Attributes
Strong customer and stakeholder management skills.
Commercially aware with an understanding of occupancy and utilisation objectives.
Process-driven and detail-oriented.
Able to work independently while leading cross-functional teams.
Positive and resilient leader capable of building a new team and function.
EXCELTEC PROPERTY MANAGEMENT PTE LTD
Exceltec was incorporated in 1997 and is a progressive Property & Facilities Management company in Singapore. The company provides a comprehensive suite of property related advisory and management services, empowered with technology and delivered through great service.
We develop sustainable property and facilities management solutions that create value.
Our capabilities are technology-empowered and people-driven, enabling the potential of people, spaces and environment.
Our core range of services include:
Property and Strata Management Services
Integrated Facilities Management Services
Environmental & Cleaning Services
Project Management & Consultancy Services
Green Sustainability