Kerja Sepenuh Masa Operation Supervisor, Gaji tinggi MYR 2,500 di Madre Selangor - Maukerja

MADRE SDN BHD

Operations Supervisor — Job Description

Location

Cyberjaya, Selangor

Employment Type

Full-time, on-site

Work Days & Hours

Monday - Saturday

9 AM - 6 PM (Monday, Friday, Saturday)

9 AM - 5 PM (Tuesday, Wednesday, Thursday)

Reports To

Founder / Management

Salary Range

RM 2,300 - RM 2,500

Madre is looking for an Operations Supervisor to take direct, hands-on ownership of daily fulfilment, stock, and customer-service execution across Madre and Adrani's sales channels. This role exists to close operational gaps before they become customer-facing problems — it requires someone physically present, dependable, and comfortable correcting the team when standards slip.

Core Responsibilities

1. Fulfilment Operations

• Ensure the fulfilment process runs smoothly for both Madre & Adrani (Shopify, TikTok, Shopee) — from system processing through to courier handover.
• Target: orders dispatched within 24 hours of payment confirmation. Any order still unfulfilled beyond 48 hours must be flagged and escalated the same day, with a stated reason.
• Keep order status accurate and current in Shopify at all times — cancelled/refunded orders must be properly closed out, not left sitting as "unfulfilled".

2. Returns, Exchange & Refund

• Ensure the return/exchange/refund process follows SOP end-to-end until status is completed.
• Conduct a weekly review of pending return/exchange cases to prevent backlog build-up.

3. Stock & Inventory

• Lead and monitor the team on stock movement, stocktake, order accuracy, and inventory levels across all channels.
• Submit the stocktake report on the agreed schedule so the MOS inventory module stays current — this report is not optional and is treated as a core weekly deliverable, not an ad-hoc task.

4. Team Leadership & Accountability

• Conduct a daily briefing with the team and confirm the team acknowledges daily tasks.
• Address recurring errors or SOP breaches directly with the individual involved — this role requires giving direct corrective feedback, not just observing and reporting.
• Monitor team attendance and punctuality; flag irregular patterns to management promptly rather than after repeated tolerance.
• Document repeated performance issues and escalate to management when a pattern persists (see Escalation Authority below).

5. Customer Service Oversight

• Ensure the team practises SOP-compliant customer service across Boutique and WhatsApp.
• Assist with customer enquiries on social media (Facebook, Instagram, TikTok, X, Threads) as needed.

6. Reporting & Documentation

• Prepare and submit a daily operational report, logged through the company's existing reporting system so performance is tracked consistently with the rest of the team.
• Keep MOS and Shopify data accurate, complete, and up to date.

7. Cross-Functional & SOP Improvement

• Act as the main point of contact for operational matters; work closely with cross-functional teams — including involvement in sales/campaign operations.
• Proactively flag SOP gaps and help improve them, rather than working around them silently.

8. Other operational duties as assigned by management.

Escalation Authority

• The Supervisor is expected to resolve day-to-day operational issues independently, within SOP.
• Issues involving financial impact, or repeated staff non-compliance after a documented warning, must be escalated to management within 24 hours.

What We're Looking For

• Prior experience supervising operations, warehouse, or fulfilment — e-commerce & retail background preferred.
• Comfortable giving direct, corrective feedback to team members. This is not a passive monitoring role.
• Strong, verifiable attendance and punctuality track record.
• Familiarity with POS, Shopify, TikTok, Shopee or similar e-commerce/OMS platforms is an advantage.
• Responsible for managing and maintaining the e-commerce platform performance (store rating/shop health).
• Detail-oriented and process-driven — able to work within SOP discipline and hold others to it.

Pay: RM2,300.00 - RM2,500.00 per month

Benefits:

• Dental insurance
• Flexible schedule
• Opportunities for promotion
• Professional development
• Vision insurance

Work Location: In person