- Singapore
Kerja Sepenuh Masa Banking Call Centre Officer (Loans - Investment) *Non-Sales - In-Bound, Gaji tinggi SGD 4,000 di D L Resources Pte Ltd - Maukerja
Banking Call Centre Officer (Loans - Investment) *Non-Sales - In-Bound
D L Resources Pte Ltd
Kongsi
Simpan
Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Shift Timings (Choose 1 Option):
Option #1: Weekends Shift
Working Hours : 5 working days, 1 rest day and 1 off day per week
42.5 hours per week
Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)
Or otherwise advised by the Client
Option #2: AM & PM Shifts + Weekends / Night
Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of customers†enquiries, transaction requests and maintaining confidentiality of Bank and customers†information
Job Requirements
· Degree/ Diploma in any discipline.
· Fresh graduates are encouraged to apply.
· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
· Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.
· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
· Possess good command of written and spoken English.
· Good analytical skills; passion for working and is good in working with numbers.
· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
· Passion for working, responsible and with good working attitude.
· Proficient in PC skills including MS Office applications.
· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
Training Programme Details (Upcoming Dates: MAR 2025)
: Build Your Career in Banking, Technology & Corporate Job Opportunities — Contract & Permanent Roles Available
D L Resources
provides technology managed services and outsourced staffing workforce solutions for financial services institutions, banks, multi-national corporations MNCs and technology firms. We also offer recruitment, head-hunting, direct placement, and temporary contract jobs across a wide range of roles—covering both technology and business functions.
EA License No: 24C2333
LinkedIn: *************
Option #1: Weekends Shift
Working Hours : 5 working days, 1 rest day and 1 off day per week
42.5 hours per week
Staggered shift hours : 8.5 working hours between 7 am to 10pm + 1-hour meal break in between
Rest Day and Off Day : Scheduled by Client (1 weekday + 1 weekend, non-consecutive)
Or otherwise advised by the Client
Option #2: AM & PM Shifts + Weekends / Night
- Week 1: Mon 9am-6.30pm/Tues OFF/Wed 9am-6.30pm/Thurs 9am-6.30pm/Fri 9am-6.30pm/SAT OFF/Sun 9am-6.30pm
- Week 2: Mon 12.30-10pm/Tues 12.30-10pm/Wed OFF/Thurs 12.30-10pm/Fri 12.30-10pm/Sat 12.30-10pm/Sun OFF
- Week 3: Mon 2.30pm-12am/Tues 2.30pm-12am/Wed 2.30pm-12am/Thurs OFF/Fri 11pm-8pm/Sat OFF/ Sun 2.30pm-12am
- Week 4: Mon 3.30pm-1am/Tues 3.30pm-1am/Wed 3.30pm-1am/Thurs 3.30pm-1am/Fri OFF/Sat 11pm – 8am/Sun OFF
Inbound call handling for Bank's Accounts servicing, campaigns, products enquiries and help desk enquiries
Fulfillment follow through on case handling and with customers;
Ensure group compliance & control standards are observed and met in the execution of customers†enquiries, transaction requests and maintaining confidentiality of Bank and customers†information
Job Requirements
· Degree/ Diploma in any discipline.
· Fresh graduates are encouraged to apply.
· Although preferred, previous experience in Call Centre, a financial services or Fraud setting is not essential. Our dedicated onsite Training team will provide you with a specifically designed training programme and support in your new role; and to enable you to develop and provide ongoing training for all team members.
· Possess a positive mindset with a CAN-DO attitude a and passion to deliver quality customer service.
· Possess a pleasant voice, excellent comprehension, communication, interpersonal skills and work etiquette.
· Possess good command of written and spoken English.
· Good analytical skills; passion for working and is good in working with numbers.
· Resourceful, proactive, results-driven, attentive to details and a good team player who likes to work in a fast-paced changing environment.
· Passion for working, responsible and with good working attitude.
· Proficient in PC skills including MS Office applications.
· Ability to work on staggered/rotational shifts including weekends and Public Holidays to support 24x7 Contact Centre service operations.
Training Programme Details (Upcoming Dates: MAR 2025)
- There will be an initial 6 - 7 weeks training programme whereby you will be required to pass a On the Job Training, Role-Play, Theory Assessment (on different banking products/services/CRM System Usage/Business Processes) in order to be posted to your work teams (2 attempts given).
- Minimum attendance required (95%) in order to pass the training programme.
: Build Your Career in Banking, Technology & Corporate Job Opportunities — Contract & Permanent Roles Available
D L Resources
provides technology managed services and outsourced staffing workforce solutions for financial services institutions, banks, multi-national corporations MNCs and technology firms. We also offer recruitment, head-hunting, direct placement, and temporary contract jobs across a wide range of roles—covering both technology and business functions.
EA License No: 24C2333
LinkedIn: *************
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