About the role
The Office Instructor – (Service Sales & Business Operations Support) is responsible for delivering staff training, supporting service operations, and assisting the sales team with documentation and customer coordination. This role ensures smooth workflow across service, sales, and office functions while maintaining high standards of compliance, accuracy, and customer service.
Key responsibilities
Conduct onboarding and refresher training for service, sales, and operations staff.
Develop training materials, SOP guides, and competency modules.
Evaluate staff competency and provide corrective coaching.
Maintain training attendance, records, and competency tracking.
Coordinate daily service job scheduling and manpower allocation.
Prepare job sheets, service reports, calibration documents, and operational forms.
Liaise with technicians to ensure timely and compliant job execution.
Assist in preparing quotations, service proposals, and renewal packages.
Handle customer enquiries on pricing, scheduling, and service details.
Manage documentation, filing systems, and operational correspondence.
About you
Diploma or equivalent qualification in Business, Operations, or related field.
Experience in training, service coordination, or sales support preferred.
Strong communication, documentation, and organisational skills.
Ability to multitask and work in a fast-paced industrial environment.
Proficiency in MS Office and basic operational systems.
ISVASIA Singapore Pte Ltd (ISV Weighing) was established in 2013 with the vision to help their overseas partners
expand their market presence and market shares in Asia’s rapidly growing needs for industrial systems and equipment.
The main stakeholders for ISV are professionals from Singapore, Indonesia and Vietnam who have more than 20 years
each of experience in the design, sales and service of industrial application systems and equipment in the
fields of Offshore & Marine, Oil & Gas, Process Industries, Machine Building and Specialised Weighing Systems and Equipment.
BUSINESS STRENGTH
ISV prides itself with distributing high-end products from Europe and the UK.
Its weighing products are certified to International Organization of Legal Metrology (OIML) and (ATEX) for all dust zones & gas zone 2,
both are essential requirements for producing high-end products for Legal Metrology. In addition, the products are certified to
meet IP68 / IP69K environmental protection use wash down areas on exposed to heavy rainfall, and able to withstand high temperature applications,
with lightning protection and extreme environment protection (Parylene Coating) caused by aggressive chemicals.