- Kuala Lumpur Federal Territory Malaysia
Kerja Sepenuh Masa Live Chat Consultant (Sept Intake), Gaji tinggi MYR 2,800 di SRG Asia Pacific Sdn. Bhd. Federal Territory - Maukerja
Kongsi
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Lokasi Kerja
Penerangan Kerja
Tanggungjawab
Join Our Team as a Customer Care Executive (Non-Voice) !
A Live Chat Agent is responsible for providing real-time customer support through online chat platforms. The role involves assisting customers with inquiries, resolving issues, providing product or service information, and ensuring a positive customer experience without the need for phone interaction.
Key Responsibilities
- Respond to customer inquiries through live chat in a timely and professional manner.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints, issues, or technical problems efficiently.
- Handle multiple chat sessions simultaneously while maintaining quality service.
- Escalate complex issues to the appropriate department when necessary.
- Maintain detailed records of customer interactions in the system.
- Follow company guidelines, scripts, and service standards.
- Ensure high customer satisfaction and positive experience.
Fresh graduates are welcome to apply — training provided!
Job Type: Full-time
Pay: RM2,200.00 - RM2,800.00 per month
Benefits:
- Health insurance
- Opportunities for promotion
- Professional development
Work Location: In person
Peringatan Penting
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