Kerja Sepenuh Masa, Technical Support Engineer - AUS Support di Sungrow Federal Territory - Maukerja

Job Overview

This role provides after‑sales support to Australian customers for residential PV and energy storage systems, ensuring strong customer satisfaction through phone and email assistance. It involves preparing commissioning plans, coordinating commissioning activities, and supporting the line manager in overseeing system support operations and escalations. The position performs basic O&M through remote monitoring and warranty tasks, while tracking complex technical issues and collaborating with internal technical and R&D teams to deliver effective solutions. Continuous product knowledge development and communication with management, sales teams, and customers are essential to support ongoing business growth.

Multiple position openings now.

Office Address: L5-02, KYM Tower, No. 8 Jalan PJU 7/6 Mutiara Damansara 47800 Petaling Jaya, Selangor, Malaysia

Key Responsibilities

• Provide after-sales service support for Australian customers related to residential PV and ESS systems through telephone and email to achieve good customer satisfaction
• Provides initial commissioning plans, as well as coordinates commissioning activities for successful delivery
• Support the line manager to oversee residential PV and ESS systems support operations and handle escalation inquiries raised
• Perform basic O&M by monitoring systems remotely and basic warranty work
• Track complex technical problems and coordinate with internal teams (technical and R&D teams) to efficiently deliver high-quality solutions to customers’ issues
• Continuously develop knowledge of all relevant products and services
• Communicate with the management, sales team, and customers to support the business development

Skills and Experiences Required

• Electrical Engineering, Renewable Engineering and or similar background
• At least 1-3 years of technical supporter product maintenance experience preferred
• Excellent communication skills (Written and Verbal) in English
• Attention to detail and able to understand the big picture
• Strong problem-solving and analytical skills
• Strong organisation and time management skills, handling multiple tasks at once

Compensation & Perks

• Market-aligned entry-level / junior position range
• Candidates with relevant renewable or solar energy experience may be considered for salary matching
• Transport allowance
• Parking subsidy
• Monthly snacks