Kerja Sepenuh Masa, Helpdesk - Operations Support Engineer di NSearch Global - Maukerja

Our client, one of Asia-Pacific’s leading organizations is looking for:

Helpdesk / Operations Support Engineer

Responsibilities:

• Review current IT processes, structures, and ways of working to understand how well they support business needs
• Manage and track subscriptions, billing, cost recovery, AOR / WBS funding, procurement / logistics interfaces, utilisation and payment reconciliation
• Gather and document key assumptions that will guide IT improvements
• Maintain accurate device, subscription and user entitlement records and coordinate resolution of operational issues
• Maintain action / decision trackers, SOPs, RACI matrices, process flows and the Operations Handbook / Handover Pack
• Identify gaps and improvement opportunities and coordinate implementation with the relevant service, security and technical owners

Requirements:

• Diploma / Degree with 4-8 years’ experience with service models, shared services or vendor-managed ICT services
• Understanding of ICT service delivery, operations, service management and vendor management
• Familiarity with asset / device lifecycle management, endpoint provisioning, software baseline controls and access-control concepts
• Ability to work with funding, billing, subscription, asset and service records and reconcile operational dependencies
• Strong coordination, analytical and problem-solving skills with disciplined follow-through.
• Excellent communication and stakeholder facilitation skills; Strong documentation, process visualisation and action-tracking capability
• Ability to communicate operational and security considerations clearly to both service and non-specialist stakeholders

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Interested applicants can also email CV at ************* (for faster processing, please state the exact job / position title applied “Operations Support Engineer”

Only shortlisted candidates will be notified.

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EA License Number: 10C3636

EA Personnel Name: Arora, Hardeep

EA Personnel Registration Number: R1111454

By submitting your resume and cover letter to apply for our job opening, you confirm that you have read the Data Protection Notice for Job Applicants (*************) and you consent to the collection, use, and disclosure of your personal data for the purpose of verifying and evaluating your job application. Additionally, you have to notify and obtain consent from all individuals listed as your references to their data being collected and disclosed for the purposes related to your job application