Basic understanding of blockchain concepts, digital wallets, wallet addresses, networks/chains, confirmations and TXID/transaction hash is strongly preferred
Strong troubleshooting, logical thinking and case analysis ability, with attention to detail when handling account and transaction information
Comfortable using customer support systems, ticketing/CRM tools, online communication platforms and internal knowledge bases
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Languages:Strong command of written and spoken English is required. Fluency in Mandarin and Cantonese is required, in order to communicate effectively with our Mandarin-speaking and Cantonese-speaking clients.
Crisis Management:A cool head under pressure — able to handle high-stakes escalations, resolve crises calmly, and make sound judgment calls in time-sensitive situations.
Tech Literacy & Flexibility:Proficient in Microsoft Excel (formulas, data sorting), Google Workspace (Sheets, Docs, Gmail), and general computer applications. Comfortable with a rotating shift schedule, including weekends and occasional overtime.
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