Job Responsibilities

Handle customer enquiries via phone, WhatsApp, e-mail, and walk-in professionally and promptly.
Receive, process, and confirm customer orders accurately.
Coordinate delivery schedules with the operations team and drivers.
Keep customers updated on their order status throughout the process.
Prepare basic quotations and invoices based on the company's price list.
Maintain organised records of orders, deliveries, and customer communications.
Resolve customer complaints or issues calmly and efficiently.
Assist with general administrative tasks related to orders and deliveries.
Arrange and coordinate customer deliveries — liaising with drivers and ensuring delivery schedules are met.
Monitor and check inventory levels to ensure stock accuracy and availability for order fulfilment.

Note: This role does NOT require outbound sales or cold calling. The focus is on serving existing customers and managing their orders end-to-end.

Team & Operation Support

Provide day-to-day support to the sales team and coordinate with logistics on delivery operations.
Work closely with internal departments to keep operations seamless.
Keep inventory records accurate and up to date.
Maintain clean, reliable records and databases.
Spot opportunities to improve how things are done, and help make it happen.

Jawatan Kosong Admin di Bandar Baru Bangi - November 2026

Administrative Sales Assistant