Skills: Exceptional team leadership, analytical problem-solving capabilities, and stakeholder communication skills to handle escalated consumer grievances.
The General Manager of Customer Service Operations is responsible for strategically leading and overseeing aftersales operations, customer experience initiatives, and workshop maintenance activities across authorized service centre. The primary mission is to optimize service revenue, lead and motivate technical teams, ensure adherence to regulatory standards, and maximize the Customer Satisfaction Index.
Education : A Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field.
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Desired experience/exposure: Minimum of 3–7 years of experience in SAP consulting, including at least 3 years of hands-on experience with SAP Business Warehouse (BW/BI) and SAP BW on HANA. Strong expertise in BW/BI development and Crystal Reports. Solid understanding of SAP BW/BI processes, including system configuration, testing, and implementation.
Qualification: Bachelor's Degree, Post Graduate Diploma or Professional Degree in Computer Science / Information Technology or equivalent
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