Consulted on the standard setting by Line 2, including providing division/department-specific inputs for frameworks, policies, procedures and risk appetite; Line 1.5 should not be expected to take a cross-divisional view, its mandate should only be within its own division/department
Recommend suitable treatments, spa packages, and retail products based on the guest's needs.
Ensure all treatments are performed according to approved spa SOPs and treatment protocols.
Prepare treatment rooms before each appointment, ensuring all towels, linens, products, equipment, tissues, and amenities are fully stocked and ready.
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