Experience handling L1 support tickets using platforms such as Freshdesk, Zendesk, or similar • Own transport to travel to client's sites, and willingness to work on short notice outside work hours.
Experience in project management or technical support fields.
Familiarity with AWS services, strong Linux command-line skills, and experience with Docker troubleshooting.
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Solid understanding of Kubernetes architecture, networking, storage, security, resource management, scaling, and troubleshooting.
Strong hands-on experience with Terraform for Infrastructure as Code, including reusable modules, state management, and infrastructure lifecycle management.
Hands-on experience with Ansible, including developing and maintaining playbooks, roles, inventories, and configuration-management automation.
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