General familiarity with terms such as switches, routers, LAN/WAN, IP networking, Cat6/Cat6A, fibre optics, servers, and storage — in-depth technical expertise is not required.
Good documentation and Microsoft Office skills, particularly Excel and Word.
Good communication and coordination skills, with the ability to follow through on multiple moving parts.
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General familiarity with terms such as switches, routers, LAN/WAN, IP networking, Cat6/Cat6A, fibre optics, servers, and storage — in-depth technical expertise is not required.
Good documentation and Microsoft Office skills, particularly Excel and Word.
Good communication and coordination skills, with the ability to follow through on multiple moving parts.
...
Experience handling L1 support tickets using platforms such as Freshdesk, Zendesk, or similar • Own transport to travel to client's sites, and willingness to work on short notice outside work hours.
Experience in project management or technical support fields.
Familiarity with AWS services, strong Linux command-line skills, and experience with Docker troubleshooting.
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