Strong capability to observe daily operational practices, identify inefficiencies or software workarounds, and formulate data-driven optimization strategies
Commercially minded with the confidence to build relationships with client stakeholders, present optimization recommendations, and effectively position software upgrades or add-on modules that address operational pain points
Excellent verbal and written communication skills, with the ability to confidently engage and present ideas to both frontline collection managers and executive decision-makers
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Good understanding of software development lifecycle and project delivery methodologies such as Agile, Scrum, Waterfall, or hybrid delivery models.
Ability to prepare clear and structured documentation such as BRD, FSD, user stories, use cases, process flows, gap analysis documents, and requirement traceability matrices.
Strong analytical thinking, problem solving ability, attention to detail, and ability to simplify complex information.
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