Strong interpersonal and communication skills with the ability to build and maintain effective relationship with customers and internal & external stakeholders.
Well organized and able to handle multiple client accounts simultaneously.
Proficient in both English and Mandarin (spoken and written) is required to support effective communication and collaboration with key stakeholders and China counterparts.
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Strong interpersonal and communication skills with the ability to build and maintain effective relationship with customers and internal & external stakeholders.
Well organized and able to handle multiple client accounts simultaneously.
Proficient in both English and Mandarin (spoken and written) is required to support effective communication and collaboration with key stakeholders and China counterparts.
...
Skills: Exceptional team leadership, analytical problem-solving capabilities, and stakeholder communication skills to handle escalated consumer grievances.
The General Manager of Customer Service Operations is responsible for strategically leading and overseeing aftersales operations, customer experience initiatives, and workshop maintenance activities across authorized service centre. The primary mission is to optimize service revenue, lead and motivate technical teams, ensure adherence to regulatory standards, and maximize the Customer Satisfaction Index.
Education : A Bachelor’s Degree in Automotive Engineering, Mechanical Engineering, Business Administration, or a related field.
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commercial law
create a financial plan
advise on financial matters
analyse financial risk
Accounting System
accounting audit
financial audits
attach accounting certificates to accounting transactions
accounting techniques
Account Management
Retail sales and customer service
Strong communication and interpersonal skills
Sales negotiation and closing techniques
Product demonstration and presentation skills
Ability to build rapport and trust with customers
Target-driven and sales-oriented mindset
Upselling and cross-selling abilities
Customer needs analysis and solution selling
Basic cash handling and POS system knowledge
Inventory management and stock replenishment
Complaint handling and problem-solving skills
Time management and multitasking
Teamwork and collaboration
Adaptability and willingness to learn new products
Basic computer literacy (Microsoft Office/POS systems)
Retail sales and customer service
Strong communication and interpersonal skills
Sales negotiation and closing techniques
Product demonstration and presentation skills
Ability to build rapport and trust with customers
Target-driven and sales-oriented mindset
Upselling and cross-selling abilities
Customer needs analysis and solution selling
Basic cash handling and POS system knowledge
Inventory management and stock replenishment
Complaint handling and problem-solving skills
Time management and multitasking
Teamwork and collaboration
Adaptability and willingness to learn new products
Basic computer literacy (Microsoft Office/POS systems)
commercial law
create a financial plan
advise on financial matters
analyse financial risk
Accounting System
accounting audit
financial audits
attach accounting certificates to accounting transactions
accounting techniques
Account Management
commercial law
create a financial plan
advise on financial matters
analyse financial risk
Accounting System
accounting audit
financial audits
attach accounting certificates to accounting transactions
accounting techniques
Account Management