Job Details:

Work Location: Bandar Sunway, Subang Jaya
Contract Duration: 6 months
Working Hours: Monday - Friday, 9.00 am to 6.00 pm or 8.30 am to 5.30 pm (hybrid mode)
Offered Salary: RM 3,200

Job Responsibilities:

Handle inbound customer through 3 main channels : livechats, calls and emails.
General Inquiries: Handle new business, provide end to end guidance for potential new customers to apply account with the company.
Transaction at station: Troubleshoot and resolve transaction related issue at station which may be due to various reasons.
Online Service Support and Setup: Support and proactively encourage uptake and utilization of online services. Act as first level support for system interface issues and errors. Provide guidance to customers for online system navigation. Assist in online services registration for system-to-system setup with existing customers. Assist to set up new user and amend existing user details in online system.
Card Order and Account Management: Create card as required. Take ownership of delivery status enquiries and troubleshooting.
Manage account master data amendments and enquiries. Liaising with other stakeholders such as sales, marketing, credit and other service partners on various services.
New customer account Setup Perform due diligence check on new customer follow up with customer on require supporting document Set up customer account in the system Complete the customer account set up and issue card.

Skills & Requirements:

Graduates with Bachelor Degree in related field.
Strong proficiency in English (read/write/speak).
Effective communication skills to manage customer enquiries, explain processes, and handle both simple and complex questions.
Basic to intermediate Microsoft Office skills (Outlook, Excel, Teams, Word) for daily operations, reporting, and coordination.
Attention to detail and accuracy, especially for transactional, invoicing, and compliance‑related tasks.
Ability to follow standard procedures while exercising judgment within defined guidelines.

Pay: Up to RM3,200.00 per month

Work Location: Hybrid remote in Subang Jaya

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