IT Infrastructure Installation & Deployment

Perform onsite installation, configuration, and deployment of enterprise IT infrastructure equipment, including servers, storage systems, network switches, routers, firewalls, and related hardware.
Conduct physical rack mounting, equipment installation, cable management, power connections, and hardware labelling at customer data centres and server rooms.
Install and configure enterprise server platforms from multiple vendors, including Dell PowerEdge, HPE ProLiant, Lenovo ThinkSystem, and other equivalent platforms.
Deploy and configure storage solutions, including SAN, NAS, direct-attached storage, and enterprise storage arrays.
Install and configure network infrastructure equipment, including switches, routers, wireless access points, and firewalls from multiple vendors.
Perform hardware initialization, firmware updates, BIOS configuration, and basic system health checks in accordance with vendor guidelines and project requirements.

Server, Storage & Network Configuration

Configure server hardware, RAID arrays, storage controllers, network interfaces, and out-of-band management tools such as iDRAC, iLO, and XClarity Controller.
Assist with storage provisioning, LUN configuration, volume allocation, and connectivity setup between servers and storage systems.
Configure basic network settings, including VLANs, IP addressing, switch ports, link aggregation, and network connectivity.
Assist with operating system installation, hypervisor deployment, and basic virtualization configuration when required.
Perform connectivity testing and validate interoperability between servers, storage systems, and network equipment.

Troubleshooting & Technical Support

Diagnose and resolve hardware, firmware, connectivity, and infrastructure deployment issues at customer sites.
Perform hardware replacement, component upgrades, and basic fault isolation for servers, storage devices, and network equipment.
Identify technical issues and coordinate with vendor support teams for advanced troubleshooting and warranty-related cases.
Conduct post-installation testing to ensure that deployed equipment operates according to the agreed technical specifications.
Prepare technical incident reports and escalate complex issues to senior engineers or relevant vendors.

Project Implementation & Documentation

Execute infrastructure deployment according to project schedules, technical designs, method statements, and customer requirements.
Coordinate with project managers, Technical Sales Consultants, Sales Executives, vendors, and customer IT teams during implementation.
Maintain accurate records of equipment serial numbers, service tags, asset tags, rack positions, port mappings, and deployment status.
Prepare installation reports, configuration records, test results, and customer sign-off documents.
Ensure proper handling of equipment, adherence to data centre access procedures, and compliance with customer security and safety requirements.
Support infrastructure migration, relocation, expansion, and upgrade projects when required.

Customer Service & Onsite Support

Provide professional onsite technical support to enterprise and commercial customers.
Communicate implementation progress, technical findings, and outstanding issues clearly to customers and internal teams.
Conduct basic operational handovers and explain the installed infrastructure to customer IT personnel.
Travel to customer premises and data centre facilities as required, including occasional outstation assignments.

Jawatan Kosong Cisco di Wp Kuala Lumpur - Oktober 2026

Field Infrastructure Engineer