Renewals & satisfaction: own renewal rate and client satisfaction scores agency-wide; spot at-risk accounts early and pull in the relevant specialist before issues escalate.
Onboarding orchestration: lead client-side discovery and expectation-setting during onboarding across all service lines; coordinate timing with each specialist's setup work.
Escalation triage: be the first responder on client issues across every channel; decide what needs a specialist's involvement versus what you can resolve directly.
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Track progress and project risks, and propose clear actions to keep projects on track.
Own day to day client relationships, including regular check ins and expectation setting.
Really understand client's needs, business processes and requirements. We do not want a project manager that just "manages project timeline". Understanding the client allows you to do a better job.
...
Track progress and project risks, and propose clear actions to keep projects on track.
Own day to day client relationships, including regular check ins and expectation setting.
Really understand client's needs, business processes and requirements. We do not want a project manager that just "manages project timeline". Understanding the client allows you to do a better job.
...
Track progress and project risks, and propose clear actions to keep projects on track.
Own day to day client relationships, including regular check ins and expectation setting.
Really understand client's needs, business processes and requirements. We do not want a project manager that just "manages project timeline". Understanding the client allows you to do a better job.
...