Customer Care: Handle pre-departure questions, deliver travel documents (itineraries, tickets, visas), and provide support if clients encounter issues while traveling.
Industry Learning: Stay up-to-date on global travel trends, entry requirements (visas, health regulations), and popular destinations.
Booking & Administration: Process bookings using internal systems and Global Distribution Systems (GDS). Handle invoices, receipts, and travel documents accurately.
Customer Care: Provide excellent post-booking support, including handling itinerary changes, cancellations, or resolving unexpected issues before or during travel.
Product Knowledge: Actively participate in training sessions, webinars, and destination briefings to build deep knowledge of global travel trends and suppliers.
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