To track and monitor collectors' performance on the auto-dialer and ensure productivity is met on a daily basis.
To coach collectors, perform ongoing monitoring and provide feedback to collectors based on their performance and ensure compliance with collection policies and procedures.
To work closely with the Unit Head to drive continuous improvement/enhancement in the collections process to increase effectiveness.
...
To track and monitor collectors' performance on the auto-dialer and ensure productivity is met on a daily basis.
To coach collectors, perform ongoing monitoring and provide feedback to collectors based on their performance and ensure compliance with collection policies and procedures.
To work closely with the Unit Head to drive continuous improvement/enhancement in the collections process to increase effectiveness.
...