About the role:

Holiday Inn Johor Bahru City Centre is seeking an experienced Duty Manager to join our Front Office & Guest Services team. This is a full-time position based in Johor Bahru District, Johor. As Duty Manager, you will be the senior point of contact during your shift, overseeing all hotel operations and ensuring exceptional service delivery to our guests. This role is integral to maintaining our high standards of hospitality and operational excellence, acting as a key decision-maker who will manage staff, resolve guest issues, and ensure smooth day-to-day operations.

Key responsibilities:

Oversee and supervise all front office and guest services operations during assigned shifts
Provide exceptional guest service and resolve complaints or concerns promptly and professionally
Manage and coordinate the activities of front desk staff, housekeeping, maintenance and other departments
Monitor and control room inventory, occupancy rates and revenue management procedures
Ensure compliance with hotel policies, procedures and brand standards at all times
Handle cash management, point-of-sale systems and financial reconciliation
Respond to emergency situations and implement appropriate protocols and safety procedures
Conduct staff briefings and communicate important information to team members
Process guest check-ins and check-outs, manage reservations and coordinate special requests
Maintain detailed records and prepare shift reports and incident documentation
Undertake general administrative duties and other responsibilities as assigned by management

What we're looking for:

At least 3-5 years' experience in a hotel front office or guest services supervisory role
Proven leadership skills with the ability to motivate and manage a diverse team effectively
Excellent customer service skills with a strong focus on guest satisfaction
Strong problem-solving ability and the capacity to make sound decisions under pressure
Proficiency in hotel management systems and point-of-sale software
Fluency in English; additional languages are advantageous
Professional appearance and excellent communication skills, both written and verbal
Knowledge of hospitality standards, health and safety regulations, and emergency procedures
Ability to work flexible shifts, including evenings, weekends and public holidays
Certification or training in hospitality management or customer service is preferred
First Aid certification is desirable

Job Types: Full-time, Permanent

Pay: RM3,800.00 - RM4,000.00 per month

Benefits:

Work Location: In person

Jawatan Kosong Duty Manager di Johor - November 2026

DUTY MANAGER