Respond to customer enquiries via live chat, WhatsApp, social media, email, and phone in a timely and professional manner.
Assist customers with product information, order enquiries, payment verification, delivery status, returns, exchanges, and after-sales support.
Resolve customer complaints and issues efficiently while ensuring a positive customer experience.
Build and maintain good relationships with customers by providing friendly and personalized service.
Accurately update customer information, enquiries, and order records in the system.
Coordinate with internal departments (sales, warehouse, logistics, and marketing) to ensure customer requests are handled promptly.
Monitor and respond to messages received through e-commerce platforms and social media channels.
Support online promotional campaigns by assisting customers with vouchers, discounts, and campaign enquiries.
Assist with simple product content creation, including taking product photos or short videos for social media and e-commerce platforms when required.
Support live-selling sessions (Live Host) by preparing products, responding to live chat enquiries, and following up with customers after live sessions.
Perform general administrative and customer service duties assigned by the supervisor.

Jawatan Kosong Emails di Pulau Pinang - October 2026

Customer Support