Customer Compliance & Quality Management

Ensure compliance with customer-specific standards, regulatory requirements, and internal quality systems.
Implement and maintain customer quality requirements, including audits, change control, and validation processes.
Monitor and communicate updates on customer and global environmental compliance requirements.
Respond to customer quality questionnaires and technical documentation requests.
Plan and conduct mock recall and traceability exercises to verify system effectiveness.
Coordinate customer approvals for new materials, packaging, products, equipment, and process qualifications.

Customer Relationship & Technical Support

Serve as the primary liaison for customer quality, technical, and environmental-related matters.
Collaborate with cross-functional teams, including R&D, Quality, Engineering, Production, and Process Engineering, to investigate customer complaints and implement effective corrective and preventive actions (CAPA).
Coordinate customer sample submissions and technical evaluations.
Manage customer complaints, ensuring timely resolution and verification of corrective action effectiveness.
Coordinate customer visits, audits, and technical meetings.
Gather customer feedback and prepare customer satisfaction reports and analysis.

Packaging & Artwork Management

Support packaging and artwork development, validation, and customer approval processes.
Coordinate artwork submissions with customers and suppliers.
Work with Planning and Materials Control (PMC) to manage packaging change control and qualify new packaging suppliers.

Requirements:

Master or Degree of Science or Engineering-related disciplines
Minimum 5 years of working experience in quality assurance and/or customer-facing quality roles
Experience in high volume manufacturing environment
Competent in problem solving quality tools, data analysis, planning and decision making

Jawatan Kosong Engineering di Senai - November 2026

Engineer