About the Client

Our client is a leading player in the financial services and payments industry, operating in a fast-paced, highly regulated environment. They are committed to delivering exceptional customer experiences and maintaining the highest standards of data privacy, compliance, and service quality. Due to business expansion, they are seeking customer-centric individuals to join their Contact Centre team as Call Center Agent.

About the Job

The incumbent will be responsible for providing Level 1 inbound customer support via voice queues. The primary goal is to resolve customer enquiries accurately at first contact, safeguard customer information, document each interaction, and deliver a consistent, high-quality customer experience.

Job Responsibilities

Handle inbound calls professionally, accurately, and within required service standards.
Perform customer verification before disclosing information or processing any request.
Identify correct case types and escalate cases promptly through approved channels.
Record complete and accurate interaction notes, case classifications, actions taken, and follow-up requirements in the customer service system.
Take ownership of each interaction through resolution or confirmed handover, minimising unnecessary transfers and repeat contacts.
Apply approved scripts, standard operating procedures, knowledge articles, and regulatory controls consistently.
Meet individual performance standards for quality, productivity, schedule adherence, attendance, and customer experience.
Participate in coaching, quality feedback, product training, calibration, and service improvement activities.

Job Requirements

Education: Minimum Diploma in Business Administration, Customer Service, Finance, Communications, or a related field.
Experience: Highly preferred candidates from a Contact Centre background. At least 1 year of customer service, contact centre, banking, payments, card, or merchant-support experience is an advantage.
Language: Fluent English is a MUST (spoken and written). Good spoken and written Bahasa Malaysia is also required.
Basic knowledge of fraud, dispute, compliance, data privacy, and escalation requirements is an advantage.
Work Arrangement: MUST be willing to work rotating shifts, including weekends and public holidays.
Team-oriented, dependable, and committed to delivering a consistent customer experience.
Fresh graduates are encouraged to apply

Please be informed that only shortlisted candidate will be notified.

For more information, you may reach out to Jamie at her email at jamie.tan@peoplelake.asia or WhatsApp her at +6012 238 9953

Pay: RM2,400.00 - RM3,000.00 per month

Application Question(s):

Do you have experience working in Call Center?
This role is 6 months renewable contract. Are you OK?
The salary is up to RM3K (depending on experience) - will you be OK?
This role requires to work on rotation shift, Weekend and Public Holidays - will you be OK?
This role based in Bangsar South. Will you be OK with it?

Work Location: In person

Jawatan Kosong F&b Service di Bangsar - November 2026

Urus Pemberitahuan

Customer Service Agent (6-Month Renewable Contract - Rotating Shifts)