About the Job

Drive operational projects and process improvement initiatives that support the organization's strategic objectives and business goals.
Lead and manage the Centralised Customer Information File (CIF) team in maintaining data integrity and consistency of customer information across organizational databases.
Manage the relationship with vendors/partners, including contract negotiation, performance monitoring, and ensuring compliance with regulatory requirements and organizational standards.

Project Support / Process Improvements Initiatives

To participate in Operations initiative/ process improvement projects as Project Resource using Lean Six Sigma DMAIC, DMADV, Kaizen or any proven methodology, ensuring project deliverables and key milestones are on-track and align with business goals.
Consolidate, prepare, and present project status reports, key decisions, risks and achievements to Steering Committee.
To work closely with IT, System support team, Project team, Subject Matter Experts (SME) & key process owners on business requirement and identify opportunities within the processes for improvement and optimization.
To ensure business requirements are complying with Company policies and guidelines.
To prepare, manage, monitor and track User Acceptance Testing (UAT) and defect resolution progress.
To maintain proper documentation of Functional Specification Document (FSD), UAT results, and post-implementation verification signoffs.

Customer Information File (CIF)

Managing CIF team to ensure incoming customer information is consistent with the organization’s database through correction and approval of customer merging in various systems.
Resource planning for CIF team to ensure the daily incoming cases, ad-hoc requests, UAT and cleansing activities are completed within the stipulated turnaround time.
To liaise and collaborate with relevant stakeholders in identifying risk gaps and possible solutions for system and production issues related to inconsistent customer information.
To monitor AML screening activities to ensure the screening and updates are completed within turnaround time.

Data Quality Management

Conduct timely reviews of processing errors to maintain data quality within established thresholds, analyze root causes and operational impacts, and implement effective preventive controls to minimize recurrence.

Reporting

To ensure timely and accurate submission of regular reporting to the senior management, Group Operations and regulations.
To assist in ensuring the standardization of KPI and its tracking mechanism.

Vendor Management

Manage and maintain effective relationships with vendors and service providers to ensure service delivery meets business requirements and organizational expectations.
Monitor vendor performance against agreed service level and contractual obligations and address performance gaps where necessary.
Conduct annual due diligence and lead contract negotiations, tender exercises, and contract renewal activities to achieve optimal commercial and operations outcomes, while ensuring vendor compliance with regulatory requirements, organizational policies, security standards and service agreements.

Others

To support the review of Operations Standard Operating Procedure annually.
To support other departmental activities where required.

Our Requirements

Possess tertiary education in Statistic, Computer Science, Business Administrative or any related field.
Preferable to have professional qualifications i.e. AMII/ACII or FLMI, Six Sigma either trained or certified Green Belt/Black Belt.
Extensive experience in insurance related matters. At least 5 years working experience in Life Insurance Industry.
Experience in Project Management & system support in Life Insurance Industry.
Excellent relationship and team management skills.
Strong communication and negotiation skills.
Root cause analysis skills and ability to make data driven decisions.
Ability to produce high quality work under pressure.
Ability to translate business issues/challenges into effective/creative program solution.

How you succeed

Champion and embody our Core Values in everyday tasks and interactions.
Demonstrate high level of integrity and accountability.
Take initiative to drive improvements and embrace change.
Take accountability of business and regulatory compliance risks, implementing measures to mitigate them effectively.
Keep abreast with industry trends, regulatory compliance, and emerging threats and technologies to understand and highlight potential concerns/ risks to safeguard our company proactively.

Who we are

Founded in 1908, Great Eastern is a well-established market leader and trusted brand in Singapore and Malaysia. With over S$100 billion in assets and more than 16 million policyholders, including 12.5 million from government schemes, it provides insurance solutions to customers through three successful distribution channels – a tied agency force, bancassurance, and financial advisory firm Great Eastern Financial Advisers. The Group also operates in Indonesia and Brunei.

The Great Eastern Life Assurance Company Limited and Great Eastern General Insurance Limited have been assigned the financial strength and counterparty credit ratings of "AA-" by S&P Global Ratings since 2010, one of the highest among Asian life insurance companies. Great Eastern's asset management subsidiary, Lion Global Investors Limited, is one of the leading asset management companies in Southeast Asia.

Great Eastern is a subsidiary of OCBC, the longest established Singapore bank, formed in 1932. It is the second largest financial services group in Southeast Asia by assets and one of the world’s most highly-rated banks, with an Aa1 rating from Moody’s and AA- by both Fitch and S&P. Recognised for its financial strength and stability, OCBC is consistently ranked among the World’s Top 50 Safest Banks by Global Finance and has been named Best Managed Bank in Singapore by The Asian Banker.

To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

Entity: Menara Great Eastern (HQ)

Employment Type: Permanent

Jawatan Kosong Filem di Federal Territory - October 2026

Urus Pemberitahuan

Manager, Project - Improvement (Customer Information File-Operations Planning)