The role of Support Engineer is to provide support to the infrastructure and platform services defined by the respective customers/projects by Service Levels.

Make an impact by:
Identify and apply appropriate Infrastructure and Platform operational best practices.

Deploy, manage, and operate Public Cloud, Private Cloud, On-premises system and Hybrid Cloud environments.

implement automation, where appropriate, to streamline provisioning, de-provisioning, and system management processes.

Proactively monitor and measure Infrastructure performance and availability and implement corrective actions to improve reliability and efficiency.

Manage infrastructure and Platform changes through formal change request processes and provide status updates to relevant stakeholders.

Document and maintain infrastructure configurations and provide regular operational reports to relevant parties.

Respond promptly to incidents, investigate issues, and provide temporary and/or permanent resolutions for escalated incidents, with timely status updates.

Support service continuity measures, including backup and restore procedures and disaster recovery planning, to ensure continuous business operations.

Adhere to security standards and best practices to prevent security breaches and reduce Infrastructure vulnerabilities; support security audits and implement required corrective or preventive actions.

Provide 24×7 standby support, as required.

Skills for Success:
Diploma/ bachelor’s degree in computer science, Information Technology, Engineering, or a related discipline.

Minimum 1–2 years of hands-on experience in IT infrastructure operations is preferred. However, candidates with strong knowledge will be considered.

Fresh graduates are welcome to apply

Strong hands-on experience with virtualisation and private cloud/Public technologies.

Demonstrated experience administering system and network infrastructure.

Practical experience with monitoring, performance management, and capacity planning for infrastructure.

Strong background in incident management, including troubleshooting complex issues, performing root cause analysis, and implementing permanent corrective actions.

The Singtel Group is Asia's leading communications group, providing a wide spectrum of multimedia and infocomms technology (ICT) solutions across 3 global business units.

Group Consumer focuses on next-generation communication, infotainment and technology services to consumers and small businesses. Group Enterprise provides innovative and comprehensive ICT solutions, i.e. satellite services, international data and managed services, cloud computing, enterprise mobility services, and end-to-end solutions. Group Digital L!fe strives to bring people together with a cutting edge mix of digital services such as NextGen TV, e-books, music, digital concierge, cloud-based gaming and hyperlocal content.

Headquartered in Singapore, Singtel’s 130 years of operating experience has played a pivotal role in the country’s transformation into a major communications hub. Our Australian arm, Optus is an innovative leader in integrated telecommunications. Through our strategic investments in five regional mobile operators, Telkomsel, Globe Telecom, Advanced Info Service, PBTL, and Bharti Airtel, we are a major communications player in Asia and Africa.

Singtel is the largest listed company on the Singapore Exchange by market capitalisation. We have a vast network of offices in countries and territories throughout Asia Pacific, in Europe, USA and Australia. The Group employs more than 21,000 staff worldwide and has served 468 million mobile customers globally as of 31 March 2013.

Jawatan Kosong Git di Geylang - November 2026

Urus Pemberitahuan

Support Engineer