Company Description Elyss Horizon Sdn Bhd is an innovative network security integrator and value-added managed services provider, delivering comprehensive solutions across diverse industries. The company specializes in designing, implementing, and supporting network security systems and services tailored to each customer’s requirements. Its portfolio includes LAN/WAN equipment, security gateways, Intrusion Prevention Systems, Data Leakage Prevention systems, Network Management Systems, DNS appliances, WAN optimization, traffic redirection solutions, and storage/backup recovery. Supported by nationwide service capabilities, Elyss Horizon Sdn Bhd is committed to ensuring the safety, reliability, and efficiency of clients’ networks.
Role Description This is a full-time, on-site IT Support Technician role based in Melaka. The IT Support Technician provides day-to-day technical support for desktop computers, printers, and related peripherals, including installation, configuration, and maintenance. Responsibilities include diagnosing and resolving hardware and software issues, performing computer repairs, handling printer support requests, and escalating complex problems when necessary. The role also involves maintaining accurate records of support activities, ensuring timely response to user incidents, and collaborating with other technical teams to uphold stable and secure IT operations.
Qualifications

Strong technical support skills, including end-user assistance and helpdesk activities.
Hands-on experience with desktop computers, operating systems, and basic network connectivity.
Proficiency in troubleshooting and diagnosing hardware and software issues.
Practical knowledge of printer support, including configuration, maintenance, and repair.
Ability to perform computer repair tasks such as component replacement and system upgrades.
Relevant certification (e.g., CompTIA A+, ITIL Foundation, or equivalent) is an advantage.
Diploma or degree in Information Technology, Computer Science, or related field preferred.
Good communication skills, customer-focused mindset, and ability to work independently and in a team.
Willingness to adhere to security best practices and company policies in a managed services environment.

Jawatan Kosong Git di Melaka City - November 2026

Urus Pemberitahuan

IT Support Technician