Key Responsibilities:
Answering and Collecting Customer Orders:

Respond promptly to incoming customer orders through phone calls, emails, and other channels.
Verify order details for accuracy and completeness.
Record and update customer information in the CRM system.

Checking Database for Customer Outstanding:

Check the database for any outstanding customer balances before issuing new invoices.
Ensure that customer credit limits are within the approved range

Issuing Invoices and Coordinating with Logistics:

Generate and issue invoices accurately and promptly.
Coordinate with Van Sales Personnel/Drivers through the logistics department for timely deliveries.
Communicate any special delivery instructions or requirements to the logistics team.

Daily Reconciliation of Outgoing and Return Invoices:

Reconcile outgoing invoices with return invoices to maintain accurate financial records.
Investigate and resolve any discrepancies in a timely manner.

Following Up on Unreturned invoices:

Monitoring Customer Credit Lines:

Monitor customer credit lines regularly.
Send reminders to customers with outstanding balances and provide information on credit limits.

Handling Customer Complaints and Credit Notes:

Handling Delivery Delays and Informing Logistics:

Communicate with the logistics department to address any delivery delays promptly.
Inform customers of delays and provide alternative solutions when necessary.

Jawatan Kosong HR Support di Batu - November 2026

Part-Time Customer Support Assistant