Who We Are and What We Do
Sunago is an online English school and training centre. We help schools run their English classes more effectively & we work closely with companies to empower their teams with better English.

Why join Sunago
Our culture is based on purpose, accountability, integrity, and collaboration. We are composed of like-minded vibrant individuals and together we learn, develop, and grow towards a shared success in the EduTech industry.

Who We are Looking for
We are looking for a Customer Success Executive to assist in the end-to-end customer service experience and handle administrative tasks to support the efficient operation of the business.

Customer Support & Communication
• Manage communication with students and clients from onboarding to course completion.
• Send class and homework reminders, follow up on absences, and collect feedback.
• Handle customer enquiries and resolve issues promptly.
• Keep accurate records of customer interactions and updates.

Programme Coordination
• Organise placement tests, exams, online activities, and virtual graduations
• Monitor class schedules, attendance, and student engagement
• Support smooth delivery of our programmes through timely coordination

Platform & Tech Support
• Report technical issues and feature requests related to the SunagoLearn platform

Administrative Tasks
• Manage daily admin tasks: data entry, filing, scanning, report generation
• Book appointments and help manage team schedules
• Support general office operations and assist with other tasks as needed

Jawatan Kosong Hubspot di Petaling - November 2026

Urus Pemberitahuan

Customer Success Executive